EMMA VANDAM
Boise,ID
Summary
Registered nurse with a strong foundation in emergency care and behavioral health. Dedicated to fostering teamwork and delivering positive outcomes. Known for providing exceptional patient care, handling crisis intervention, and ensuring therapeutic support. Recognized for adaptability and dependability in fast-paced settings. Skilled communicator and creative problem solver, prepared to make a meaningful contribution.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Lead Behavioral Health Technician
Cottonwood Creek Behavioral Hospital
01.2024 - 01.2025
- Ensured required daily tasks were completed throughout the shift, set up staff assignments, coordinated schedules, and supervised task completion.
- Supervised and mentored a team of 5-10 Behavioral Health Technicians each shift for professional development and skill improvement.
- Provided opportunities for education, and managed staff conflict as necessary.
- Led dozens of code teams and managed de-escalations of patient crises and aggression.
- Coordinated audit and survey preparations between departments to ensure the hospital remained up to code and maintained its quality standards.
- Served as a liaison between the treatment team, clients' families, nursing staff, and the patient for seamless coordination of care.
Behavioral Health Technician
Cottonwood Creek Behavioral Hospital
03.2023 - 01.2024
- Conducted rounds on up to 40 patients every 15 minutes to ensure patient safety.
- Delivered compassionate care under challenging circumstances, consistently demonstrating resilience and adaptability when faced with unexpected obstacles.
- Provided crisis intervention services, successfully de-escalating situations and maintaining a safe environment.
- Coordinated with admissions, nursing, and the treatment team to seamlessly admit and discharge patients.
- Cross-trained with the EVS department to help maintain a safe and sanitary environment.
Accounts Payable and Receivable Clerk
Verified First LLC
09.2019 - 02.2023
- Trained all new employees and helped to manage finance department day-to-day operations
- Streamlined processes to improve collection percentages to an average of80% collected per month
- Sent invoices and managed client accounts to facilitate prompt payments
- Reconciled incoming and outgoing payments
- Balanced AP payment accounts and helped with month end reconciliations
- Wrote and updated SOPs to facilitate future trainings and cross-department knowledge
Wahooz Team Lead
Wahooz Family Fun Zone
01.2016 - 06.2019
- Performed various managerial duties, including managing breaks, handling guest's and worker's issues and grievances, supervising attractions, and assisting in emergency procedures
- Worked with fellow coworkers to resolve guest problems, improve operations, and provide exceptional guest service
- Worked at all 15 attractions, and as a cashier, focusing on providing guests with fun and memorable experiences
- Assisted hundreds of people per day by providing safe, clean, and fun environments
Education
Bachelor of Science - Nursing
Boise State University
Boise, ID05.2025
High School Diploma -
Mountain View High School
Boise05.2018
Skills
- Nonviolent crisis intervention
- Therapeutic communication
- Clinical documentation
- De-escalation techniques
- CPI certified
- Trauma-informed care
- Teamwork and collaboration
- Problem-solving
- Leadership and conflict management
- Multitasking Abilities
- Detail-orientated
- Organizational skills
Certification
- Licensed Registered Nurse
- Crisis Prevention Institute (CPI) Certification - Crisis Prevention Institute.
- CPR Certification - AHA
LANGUAGES
German
Limited Working
Timeline
Lead Behavioral Health Technician
Cottonwood Creek Behavioral Hospital
01.2024 - 01.2025
Behavioral Health Technician
Cottonwood Creek Behavioral Hospital
03.2023 - 01.2024
Accounts Payable and Receivable Clerk
Verified First LLC
09.2019 - 02.2023
Wahooz Team Lead
Wahooz Family Fun Zone
01.2016 - 06.2019
Bachelor of Science - Nursing
Boise State University
High School Diploma -
Mountain View High School
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