EMMA VARELA MORIEL
EL PASO
Summary
Dynamic professional with a proven track record at Everyday Sunshine Daycare, enhancing customer satisfaction through effective problem-solving and decision-making. Bilingual in Spanish, adept at multitasking and organization, I excel in high-pressure environments, ensuring operational excellence and fostering a welcoming atmosphere for clients.
Overview
13
13
years of professional experience
Work History
Assistant Manager
Everyday Sunshine Daycare
03.2021 - Current
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
- Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
- Supervised day-to-day operations to meet performance, quality and service expectations.
Customer Service Cashier/Waitress Supervisor
Souper Salad Restaurant
01.2013 - 09.2020
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer orders and accurately handled payment transactions.
- Managed cash register operations accurately, reducing the risk of shortages or overages in daily reconciliations.
Education
Education
El Paso Community College
El Paso, TX01-2016
Colegio De Bachilleres
Mexico01-2012
Skills
- Customer service and satisfaction
- Bilingual (spanish)
- Multitasking and organization
- Customer service
- Decision-making
- Problem-solving
Languages
Spanish
Native or Bilingual
Timeline
Assistant Manager
Everyday Sunshine Daycare
03.2021 - Current
Customer Service Cashier/Waitress Supervisor
Souper Salad Restaurant
01.2013 - 09.2020
Education
El Paso Community College
Colegio De Bachilleres
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