Emma Vazquez
Berwyn,IL
Summary
Energetic Accounts Receivable and Customer Support Specialist with 22+ years of experience looking to take on new challenges. Succeeded in bringing excellent organizational and problem-solving skills to any A/R team and a proven ability to maintain precise records. Customer Service is a passion and believe is the backbone to any company. With my tenured expertise, my proficient at training and leading teams of Support Representatives to provide world-class care to our most important asset, the customer. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
24
24
years of professional experience
Work History
Legal Administrative Assistant
Social Security Administration, SSA
05.2023 - Current
- Helped with intake of new clients and materials by setting up files and documenting important information.
- Managed accounts and client records of clients, observing confidentiality, and extreme discretion.
- Prepared drafts of forms, letters and agreements for legal staff use.
- Maintained organized office and case-specific paper and digital files for easy tracking and retrieval.
- Followed guidelines when reviewing applicant data to determine eligibility for economic assistance.
- Maintained database integrity, accurately identified correct account to secure and entered complete client information.
- Configured coordination of benefits information and eligibility on every referral and documented pertinent data.
Assistant Manager
Dollar Tree
04.2022 - 08.2023
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
- Made hiring recommendations to increase company's productivity and profitability with quality workers.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
Assistant Manager
Dollar Tree
05.2009 - 05.2023
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
- Made hiring recommendations to increase company's productivity and profitability with quality workers.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
Customer Support Team Lead
Gonnella Baking Company
05.2000 - 05.2023
- Manage a team of Customer Support Representatives fielding 100+ emails per day
- Communicate across culturally diverse customer populations
- Demonstrated success in implementing new policies and procedures to improve efficiency
- Provide training, new hire onboarding, hands-on support, and leadership to elevate productivity
- Responsible for scheduling appointments for logistics departments.
- Recognized escalation needs and connected customers with advanced support staff.
- Partnered with sales, operations and field service teams to coordinate solutions.
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
Education
High School Diploma -
Morton East High School
Cicero, IL12.1996
Skills
- Customer Support
- Leadership
- Accounts Receivable
- Organization
- Problem Solving
- Sage 500 (formerly MAS 500)
- Microsoft Excel
- Administrative Oversight
Languages
English
Spanish
Volunteer Experience
Feed the Family – Food Pantry for families in need
Timeline
Legal Administrative Assistant
Social Security Administration, SSA
05.2023 - Current
Assistant Manager
Dollar Tree
04.2022 - 08.2023
Assistant Manager
Dollar Tree
05.2009 - 05.2023
Customer Support Team Lead
Gonnella Baking Company
05.2000 - 05.2023
High School Diploma -
Morton East High School
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