Emma Vidal
Allendale
Summary
Energetic recent graduate with a passion for sports and storytelling. Experienced in ticketing systems and executing sales in a box office. Skilled in problem-solving and efficiently resolving customer service concerns. Desire to merge journalism background with a passion for digital creation, including filming, editing, and reporting. Open and quick learner seeking to build connections and explore opportunities in the sports industry.
Overview
1
1
year of professional experience
Work History
Game Night Intern
Grand Rapids Griffins & Rise
09.2024 - 05.2025
- Assisted with Box Office setup, sales, will call, and customer service duties
- Participated in promoting all Griffins and Rise Volleyball ticket-related activities, including distributing flyers and collecting names, and supporting other ticket sales programs as determined by management
- Helped execute game night plans, including contests and promotions on the ice, concourse, or stands
- Worked on the concourse with staff customer service stations to learn how to handle in-game issues as they arise
- Assisted and ensured season ticket members were supported and cared for
- Ticket Sales
Business Operations Intern
Muskegon Lumberjacks USHL
09.2024 - 03.2025
- Assisted with on-and-off ice promotional programs
- Assisted with setup and tear down of the on-ice activities
- Managed merchandise stand, processing transactions efficiently and accurately, ensuring excellent customer service
- Facilitated the fulfillment of Lumberjacks sponsorship agreements, overseeing the seamless execution of deliverables
- Served as customer service representative on game days, helping fans with all their needs
12U Club Coach
Impact Dynamic Training
12.2024 - 02.2025
- Created lineups, practice plans, and game plans for all practices and matches
- Executed positive communication between players and parents
- Encouraged a positive environment for the players to have fun and grow
- Facilitated diverse drills to teach good all-around players
- Communicated efficiently through email with parents and staff
Office Assistant
Recreation and Wellness Office, Grand Valley State University
- First line customer service
- Coordinate, assist, and successfully accommodate all customers (students, professional staff, and external customers)
- Email correspondents for club sports, issue prize awards to students, deliver departmental deposits, organize workspace
- Anticipate needs of customer via in-person communication, telephone, and email
- Navigate customers through website
Education
Multimedia Journalism, Writing, Digital Studies
Grand Valley State University
Allendale, MI05.2025
Skills
- Gaining experience with Adobe Suite courses (InDesign, Illustrator, Premiere Pro, Audition, Photoshop)
- Excellent written and verbal communication
- Ability to work independently and within a team
- Outstanding work ethic
- Ability to mold to the culture specific to the workplace
- Customer service
- Sales experience
- Event management
- Ticketing systems
- Adaptability and flexibility
- Digital marketing
Timeline
12U Club Coach
Impact Dynamic Training
12.2024 - 02.2025
Game Night Intern
Grand Rapids Griffins & Rise
09.2024 - 05.2025
Business Operations Intern
Muskegon Lumberjacks USHL
09.2024 - 03.2025
Office Assistant
Recreation and Wellness Office, Grand Valley State University
Multimedia Journalism, Writing, Digital Studies
Grand Valley State University
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