Summary
Overview
Work History
Education
Skills
Affiliations
Timeline
Server

Emma Voolstra

Madera,CA

Summary

Dynamic and reliable professional with exceptional customer service skills. Proven ability to enhance guest experiences through effective communication and problem-solving. Adept at cash handling and maintaining cleanliness standards, while fostering a collaborative team environment. Recognized for multitasking abilities, a calm demeanor under pressure, and being quick, efficient and reliable.

Overview

2
2
years of professional experience

Work History

Server

Paula’s Catering/Bella Rose Bakery and Cafe
02.2023 - Current
  • Served food and beverages promptly with focused attention to customer needs.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Cultivated warm relationships with regular customers.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
  • Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
  • Handled cash transactions accurately, contributing to balanced daily financial reports.
  • Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
  • Used slow periods to restock supplies, ice, trays, and delivery bags.

Clerical Assistant

Tami Rima
03.2024 - 05.2025
  • Ensured accuracy in data entry tasks, resulting in improved record-keeping and reduced errors.
  • Prioritized daily tasks effectively to meet deadlines consistently without compromising quality or detail.
  • Responded to inquiries from callers seeking information.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Provided clerical support to company employees by copying, faxing, and filing documents.
  • Maintained organized files and stocked supplies to support team needs and maximize performance.
  • Contributed to a positive work environment by promoting effective communication among team members.
  • Input data into spreadsheets and databases.
  • Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
  • Promptly received and forwarded incoming communications, such as phone calls, emails, and letters, to appropriate staff.
  • Processed incoming and outgoing mail and packages according to established procedures.
  • Kept office supplies well organized and sufficiently stocked, placing orders promptly to replenish materials before depleted.

Education

High School Diploma - General Studies

Liberty High School
Madera, CA

Skills

  • Strong work ethic
  • Exceptional customer service
  • Cash handling
  • Guest engagement
  • Professional appearance
  • Cleanliness standards
  • Safe food handling
  • Team collaboration
  • Supply restocking
  • Quality control
  • Task prioritization
  • Item promotion
  • Daily specials memorization
  • Regulatory compliance
  • Banquet coordination
  • Multitasking and organization
  • Team member support
  • Positive guest interactions
  • Buffet setup and takedown
  • Calm demeanor

Affiliations

Varsity Girls Volleyball

Varsity Track and Field

California Scholarship Federation

Fellowship of Christian Athletes

Best Buddies

Timeline

Clerical Assistant

Tami Rima
03.2024 - 05.2025

Server

Paula’s Catering/Bella Rose Bakery and Cafe
02.2023 - Current

High School Diploma - General Studies

Liberty High School

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Emma Voolstra