Emma Voolstra
Madera,CA
Summary
Dynamic and reliable professional with exceptional customer service skills. Proven ability to enhance guest experiences through effective communication and problem-solving. Adept at cash handling and maintaining cleanliness standards, while fostering a collaborative team environment. Recognized for multitasking abilities, a calm demeanor under pressure, and being quick, efficient and reliable.
Overview
2
2
years of professional experience
Work History
Server
Paula’s Catering/Bella Rose Bakery and Cafe
02.2023 - Current
- Served food and beverages promptly with focused attention to customer needs.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
Clerical Assistant
Tami Rima
03.2024 - 05.2025
- Ensured accuracy in data entry tasks, resulting in improved record-keeping and reduced errors.
- Prioritized daily tasks effectively to meet deadlines consistently without compromising quality or detail.
- Responded to inquiries from callers seeking information.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Maintained organized files and stocked supplies to support team needs and maximize performance.
- Contributed to a positive work environment by promoting effective communication among team members.
- Input data into spreadsheets and databases.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Promptly received and forwarded incoming communications, such as phone calls, emails, and letters, to appropriate staff.
- Processed incoming and outgoing mail and packages according to established procedures.
- Kept office supplies well organized and sufficiently stocked, placing orders promptly to replenish materials before depleted.
Education
High School Diploma - General Studies
Liberty High School
Madera, CASkills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Professional appearance
- Cleanliness standards
- Safe food handling
- Team collaboration
- Supply restocking
- Quality control
- Task prioritization
- Item promotion
- Daily specials memorization
- Regulatory compliance
- Banquet coordination
- Multitasking and organization
- Team member support
- Positive guest interactions
- Buffet setup and takedown
- Calm demeanor
Affiliations
Varsity Girls Volleyball
Varsity Track and Field
California Scholarship Federation
Fellowship of Christian Athletes
Best Buddies
Timeline
Clerical Assistant
Tami Rima
03.2024 - 05.2025
Server
Paula’s Catering/Bella Rose Bakery and Cafe
02.2023 - Current
High School Diploma - General Studies
Liberty High School