EMMA WAKLEY
Milton
Summary
Reliable worker offering strong multitasking, problem-solving and communication skills, as well as strengths in promoting products and finalizing sales. Successful at upselling target items and giving customers positive experiences to drive loyalty and repeat business. Hardworking and passionate with strong organizational skills.
Overview
5
5
years of professional experience
Work History
Summer Camp Coordinator
Lutheran Valley Retreat
Florissant, CO
05.2025 - 08.2026
- Facilitated daily activities, ensuring safety protocols and guidelines were consistently followed.
- Monitored camper behavior, providing support and conflict resolution as needed to maintain a positive environment.
- Enhanced camper experience by developing engaging and age-appropriate daily activities.
- Maintained a safe and welcoming environment for campers, addressing any behavioral issues promptly and professionally.
- Assisted in training new counselors, fostering a collaborative team environment and enhancing overall camp experience.
Data Entry Worker
Concordia University Nebraska
Seward, NE
10.2024 - 05.2026
- Entered and maintained student data in university databases ensuring accuracy and confidentiality.
- Processed application materials efficiently, supporting admissions team in timely decision-making.
Food Service Cashier
Yogi Bear's Jellystone Camping Resort
Gardiner, NY
04.2023 - 08.2023
- Operated and sanitized kitchen and food preparation equipment.
- Inventoried par stock levels in coolers and racks.
- Provided correct change to customers while following cash handling policies and procedures.
- Replaced CO2 tanks and soda syrups when depleted.
- Engaged customers to help create superior food and beverage experience.
- Utilized product knowledge of foods and beverages to make suggestions to customers.
- Processed refunds and exchanges in accordance with company policy.
- Used POS system to enter orders, process payments and issue receipts.
- Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
- Operated a cash register to record transactions accurately and efficiently.
Food Service Worker
Yogi Bear's Jellystone Camping Resort
Gardiner, NY
06.2022 - 08.2022
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
Greeter
Splashdown Waterpark
Fishkill, NY
06.2021 - 08.2021
- Fielded customer complaints and notified managers
- Answered customer questions and pointed individuals in the right direction
- Displayed friendly, outgoing, and energetic behavior to create a warm, fun atmosphere for guests.
- Acted as the first point of contact for visiting clients and customers.
- Provided friendly, attentive service throughout peak times for responsive customer care.
- Maintained clean, organized environments for presentable front-of-house areas.
Education
Bachelor of Science - Elementary/Middle Level Education
Concordia University
Seward, NE05-2027
High School Diploma - undefined
Marlboro Central High School
Marlboro, NY06-2023
Skills
- Customer Service
- Order Processing
- Cash handling expertise
- Customer Assistance
- Teamwork and Collaboration
- Professionalism
- Effective problem solving
- Public Speaking
- Critical Thinking
- Team communication
- Public relations
- Emergency response techniques
Interests
Music/choir, Reading, Hiking
Timeline
Summer Camp Coordinator
Lutheran Valley Retreat
05.2025 - 08.2026
Data Entry Worker
Concordia University Nebraska
10.2024 - 05.2026
Food Service Cashier
Yogi Bear's Jellystone Camping Resort
04.2023 - 08.2023
Food Service Worker
Yogi Bear's Jellystone Camping Resort
06.2022 - 08.2022
Greeter
Splashdown Waterpark
06.2021 - 08.2021
High School Diploma - undefined
Marlboro Central High School
Bachelor of Science - Elementary/Middle Level Education
Concordia University