Emma Walk
Los Angeles,CA
Summary
Goal-oriented professional with 10 years of customer service experience. I am a faster learner that thrives under pressure, takes feedback constructively, and excels at managing high volume customer environments.
Overview
8
8
years of professional experience
Work History
Barber
Greenhouse Hair Studio
2026.04 - Current
- Managed steady client flow by staying on schedule and adapting quickly to walk-in demand.
- Collaborated with other salon professionals to create a positive and welcoming atmosphere for all customers.
- Maintained high cleanliness standards in work area, ensuring welcoming environment for clients.
- Built repeat business through attentive service, strong communication, and consistent haircut quality.
- Mentored newer barbers on clipping techniques, finishing details, and professional shop practices.
- Resolved service concerns promptly, ensuring positive client experiences and sustained customer loyalty.
Cosmotologist
Draft Cuts
2024.03 - Current
- Executed precise haircuts for men and women, enhancing customer satisfaction and appearance.
- Poured and served draft beer, ensuring timely and enjoyable customer experiences.
- Basic cleaning including sweeping, mopping, restocking, and laundry.
- Managed cash transactions as a cashier, ensuring accuracy and efficiency in payment processing.
- Opening store and preparing for the day by counting the cash drawer, stocking, and preparing the store for customers.
- Performed various tasks to support operations.
Barber
Floyd's Barbershop
2025.01 - 2026.04
- Delivered precision haircuts, fades, and beard trims aligned with client preferences and shop standards.
- Consulted with clients to translate style requests into tailored grooming services and consistent results.
- Recommended grooming products and upkeep routines based on hair type, style goals, and service history.
- Built repeat business through attentive service, strong communication, and consistent haircut quality.
- Contributed to a positive work culture by maintaining open communication channels with colleagues and fostering a team-oriented approach to service delivery.
Barista
Starbucks
2019.11 - 2024.03
- Greeted customers, took orders, and created beverages efficiently to ensure a positive customer experience.
- Educated customers on new products and promotions to enhance their purchasing decisions.
- Maintained cleanliness of front and back of store, including bathrooms and behind counter, to uphold store standards.
- Able to work under pressure while maintaining a calm demeanor at all times.
- Ability to multitask.
- Performed various job duties to support daily operations.
Server
Islands Restaurant
2019.11 - 2021.11
- Performed basic cleaning including sweeping, mopping, and preparing tables for dining to create a welcoming atmosphere.
- Ensuring drinks are filled and customers are checked in on to make sure I have satisfied their needs.
- Work as a team providing positive affirmations and recognitions of jobs well done creating a positive and pleasant work environment.
- Maintain daily and periodic sales goals for up sales on food and drink orders.
- Performed various job duties to support team operations.
Payment Processor
Mercury Insurance
2018.07 - 2019.09
- Typing and sending letters updating the insured on their policy.
- Open and sort mail.
- Respond to emails from agents with questions policies.
- Maintain a clean and organized work space.
- Regularly going through files and updating any policies that need it.
- Duties:
Education
High School Diploma -
Alta Loma High School
Alta Loma, CA05.2018
Certificate - undefined
Alcohol Beverage Control
Rancho Cucamonga04.2024
Certificate - undefined
Food and Safety
08.2024
Cosmetology License - Cosmetology
Salon Success Academy
Upland, CA10.2023
Skills
- Mature, very productive in achieving goals in reasonable time with excellent work quality
- Outstanding customer service
- Problem-solving skills
- Attention to detail
- Quick learner
- Good personality that inspires people to work together as a team
- Strong leadership, planning, and organizing abilities
- Eager to learn and expand knowledge and skills
References
References available upon request
Timeline
Barber
Greenhouse Hair Studio
2026.04 - Current
Barber
Floyd's Barbershop
2025.01 - 2026.04
Cosmotologist
Draft Cuts
2024.03 - Current
Barista
Starbucks
2019.11 - 2024.03
Server
Islands Restaurant
2019.11 - 2021.11
Payment Processor
Mercury Insurance
2018.07 - 2019.09
Certificate - undefined
Food and Safety
Certificate - undefined
Alcohol Beverage Control
High School Diploma -
Alta Loma High School
Cosmetology License - Cosmetology
Salon Success Academy