Summary
Overview
Work History
Education
Skills
Timeline
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Emma Waltz

Indianapolis,IN

Summary

Highly competent Receptionist with experience in managing front office operations, including handling multi-line phone systems and greeting visitors. Strengths lie in strong organizational skills, ability to multitask, and maintain a professional demeanor under pressure. Previous roles have had significant impact on improving efficiency of administrative processes and enhancing customer service experiences.

Overview

6
6
years of professional experience

Work History

Receptionist

Scenthound
Carmel, IN
01.2024 - Current
  • Scheduled appointments for clients, customers, and other visitors.
  • Maintained a neat reception area by organizing materials and tidying up furniture.
  • Greeted visitors and provided them with assistance.
  • Provided excellent customer service at all times while interacting with both internal and external customers.
  • Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
  • Processed customer payments using cash registers or point-of-sale terminals according to company policies and procedures.
  • Answered and directed incoming calls using multi-line telephone system.
  • Ensured cleanliness and organization of the reception area to maintain a professional atmosphere.
  • Greeted and directed visitors to appropriate personnel and answered large number of calls and emails daily.
  • Conducted initial screening of incoming calls to determine urgency and directed them accordingly.
  • Transmitted information or documents to customers through email, mailings or facsimile machine.

Car Wash Manager

Prime Car Wash
Fishers, IN
01.2021 - 12.2023
  • Established standards for customer service excellence throughout the organization.
  • Created promotional campaigns designed to increase customer loyalty and profitability.
  • Assisted customers with inquiries about pricing, services offered.
  • Organized weekly meetings with staff members to discuss upcoming events or promotions.
  • Implemented strategies for upselling additional services during each visit.
  • Analyzed customer complaints regarding car wash services and implemented appropriate corrective action.
  • Inspected vehicles before and after they were washed to ensure quality standards were met.
  • Scheduled, assigned and supervised staff members in the car wash department.
  • Resolved conflicts between employees or customers by providing sound solutions that satisfied both parties.
  • Greeted each customer and supplied service-level options and pricing, including promotional and membership information.
  • Operated cash register and processed cash, credit card and check payments.
  • Maintained supply inventory and monitored cleaning equipment and machinery for proper operation and maintenance.
  • Managed customer complaints and provided satisfactory solutions.
  • Interviewed prospective employees and provided input to HR on hiring decisions.
  • Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.

Receptionist

Cookie Cutters Haircuts For Kids
Fishers, IN
01.2019 - 12.2020
  • Maintained a neat reception area by organizing materials and tidying up furniture.
  • Greeted visitors and provided them with assistance.
  • Provided excellent customer service at all times while interacting with both internal and external customers.
  • Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
  • Processed customer payments using cash registers or point-of-sale terminals according to company policies and procedures.
  • Ensured cleanliness and organization of the reception area to maintain a professional atmosphere.
  • Updated and recorded customer or client information to maintain accounts.
  • Scheduled and confirmed appointments, managing a complex calendar for multiple staff members.

Education

High School Diploma -

Noblesville High School
Noblesville, IN
05-2022

Skills

  • Office Management
  • Scheduling
  • Technical Support
  • File Management
  • Time Management
  • Tech-Savvy
  • Spreadsheet tracking
  • Organization skills
  • Positive and professional
  • Multitasking and prioritization
  • Professional and polished presentation

Timeline

Receptionist

Scenthound
01.2024 - Current

Car Wash Manager

Prime Car Wash
01.2021 - 12.2023

Receptionist

Cookie Cutters Haircuts For Kids
01.2019 - 12.2020

High School Diploma -

Noblesville High School

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Emma Waltz