Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
AssistantManager

Emma Ward

College Station,TX

Summary

I’m an accomplished Assistant Manager with in-depth experience consistently rising through ranks. I started with Melrose as a sales associate as my first part time job. Then when I started with Champs sports as a Part Time Sales Associate, then in august of 2023 I moved to Part Time Sales Lead. To Prepare me for my current position as Assistant manager. I am Well-versed in sales, personnel management, accounting and inventory management. Dedicated in cascading company values, and always finding ways to improve the work environment!

Overview

3
3
years of professional experience

Work History

Assistant Manager

Champs Sports
06.2022 - Current
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
  • Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
  • Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
  • Implemented loss prevention strategies, significantly reducing shrinkage.
  • Coached new employees, ensuring smooth onboarding process and quicker adaptation to their roles.
  • Established performance goals for employees and provided feedback on methods for reaching those milestones.
  • Set aggressive targets for employees to drive company success and strengthen motivation.

Sales Associate

Melrose Family Fashions
11.2021 - 03.2022
  • Prepared merchandise for sales floor by pricing or tagging.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Managed efficient cash register operations.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
  • Engaged in friendly conversation with customer to better uncover individual needs.

Education

High School Diploma -

College Station High School
College Station, TX
06.2023

Skills

  • Operations Management
  • Employee Scheduling
  • Task Delegation
  • Recruiting and interviewing
  • Employee Performance Evaluations
  • Sales Strategies
  • Orientation and training
  • Money Handling
  • Loss Prevention
  • Inventory Monitoring

Accomplishments

Champs sports:

Team member of the quarter

  • Quarter 4, 2022
  • Quarter 1, 2024

Timeline

Assistant Manager

Champs Sports
06.2022 - Current

Sales Associate

Melrose Family Fashions
11.2021 - 03.2022

High School Diploma -

College Station High School

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Emma Ward