Summary
Overview
Work History
Education
Skills
Timeline
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Emma Ward

Tabor City,NC

Summary

Dynamic Cx Analyst at Provalus with a strong focus on data processing and root-cause analysis. Successfully maintained HIPAA records and improved operational efficiency through meticulous documentation and reporting. Adept at managing multiple priorities while fostering positive relationships with healthcare providers to ensure timely medication delivery.

Overview

3
3
years of professional experience

Work History

Cx Analyst

Provalus
09.2024 - Current
  • Gathered, organized and input information into digital database.
  • Maintained database systems to track and analyze operational data.
  • manage HIPPA records and maintain correct information of a patient in the system
  • collaborating with HCPs in order to get a certain medication shipped and delivered to the correct places
  • inbound outbound calling system

Cashier

Sams Pit Stop
03.2024 - 09.2024
  • Addressed customer needs and made product recommendations to increase sales.
  • Answered questions about store policies and addressed customer concerns.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Restocked and organized merchandise in front lanes.
  • Built relationships with customers to encourage repeat business.
  • Stocked, tagged and displayed merchandise as required.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.

Cashier

Scotchman Gas Station
11.2023 - 03.2024
  • Addressed customer needs and made product recommendations to increase sales.
  • Answered questions about store policies and addressed customer concerns.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Greeted customers entering store and responded promptly to customer needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Restocked and organized merchandise in front lanes.
  • Built relationships with customers to encourage repeat business.
  • Stocked, tagged and displayed merchandise as required.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.

Call Center Representative

Monster Reservations
08.2023 - 11.2023
  • Met customer call guidelines for service levels, handle time and productivity.
  • Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
  • Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
  • Promptly responded to inquiries and requests from prospective customers.

Customer Service Representative

Lowes Home Improvment
10.2022 - 07.2023
  • Responded to customer requests for products, services, and company information.
  • Educated customers about billing, payment processing and support policies and procedures.
  • Promptly responded to inquiries and requests from prospective customers.
  • Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.
  • Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
  • Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
  • Trained staff on operating procedures and company services.
  • Identified and resolved discrepancies and errors in customer accounts.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Delivered prompt service to prioritize customer needs.

Assistant Store Manager

Dollar General
01.2022 - 10.2022
  • Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
  • Walked through store areas to identify and proactively resolve issues negatively impacting operations.
  • Maintained positive customer relationships by responding quickly to customer service inquiries.
  • Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
  • Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Rotated merchandise and displays to feature new products and promotions.
  • Provided weekly work schedules to employees to accommodate business demands and vacation requests.
  • Reconciled daily sales transactions to balance and log day-to-day revenue.
  • Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
  • Processed payments for credit and debit cards and returned proper change for cash transactions.
  • Developed and maintained strong relationships with vendors to facilitate timely product delivery.

Education

Associate of Business Administration - Business

Southeastern Community College
Chadbourn, NC
05-2022

Skills

  • Root-cause analysis
  • Microsoft office
  • Attention to detail
  • Multiple priorities management
  • Data research and validation
  • Documentation and reporting
  • Policy improvements
  • Data processing
  • Information gathering
  • Decision-making
  • Time management
  • Account reconciliation
  • Audit support

Timeline

Cx Analyst

Provalus
09.2024 - Current

Cashier

Sams Pit Stop
03.2024 - 09.2024

Cashier

Scotchman Gas Station
11.2023 - 03.2024

Call Center Representative

Monster Reservations
08.2023 - 11.2023

Customer Service Representative

Lowes Home Improvment
10.2022 - 07.2023

Assistant Store Manager

Dollar General
01.2022 - 10.2022

Associate of Business Administration - Business

Southeastern Community College

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