Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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Emma Warnock

Maple Valley

Summary


Customer-focused professional with leadership experience, driving sales through exceptional service and a commitment to customer satisfaction. Skilled at building strong customer relationships, anticipating needs, and ensuring each interaction is positive and memorable. Known for clear communication, quick problem-solving, and creating a welcoming environment that fosters both customer loyalty and team efficiency.

Experienced in training and mentoring team members to develop key customer service skills that boost loyalty and drive repeat business. Committed to maintaining high standards of cleanliness, safety, and operational efficiency, I thrive in fast-paced environments and am always ready to adapt to new challenges to exceed expectations.

Overview

3
3
years of professional experience

Work History

Barista Trainer

Starbucks
10.2023 - Current
  • Assisted team members increase drink production within peak hours to improve times
  • Actively perform closing and opening tasks through the weak while being time efficient while doing so
  • Trained new team members with positive reinforcement and respectful, encouraging coaching.
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
  • Consistently met or exceeded monthly sales targets through exceptional customer service and proactive selling techniques.

FOH team member

Chick-fil A
01.2022 - 09.2023
  • Cultivated a warm and welcoming atmosphere for families to enjoy by maintains a friendly and positive attitude while creating safe and healthy environment for them to enjoy their experience
  • Utilized knowledge on food and beverages concerning with different allergies and food safety
  • Utilized point-of-sale systems effectively, accurately entering orders and processing payments with minimal errors.
  • Supported fellow team members during peak hours by quickly responding to needs of both customers and staff.

Education

G.E.D. certificate -

Renton Technical College
Renton, WA
10.2024

Skills

  • Strong communication
  • Problem solving
  • Consistent performer
  • Team work
  • Customer service
  • Leadership experience
  • Cleanliness standards
  • Health and safety compliance

Accomplishments


  • Product Promotion - Up-sold products and motivated customers to upgrade current product plans.

Timeline

Barista Trainer

Starbucks
10.2023 - Current

FOH team member

Chick-fil A
01.2022 - 09.2023

G.E.D. certificate -

Renton Technical College

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Emma Warnock