Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Emma Weeks

Phoenix,AZ

Summary

Proactive server with experience working both FOH and BOH. Focused and hardworking team member knowledgeable in food safety and sanitation guidelines. Commended for having perfect attendance record and delivering exceptional customer service. Friendly server with experience in fast-casual and counter service. Fine dining expert and cheese connoisseur with extensive beverage and food knowledge. Dynamic presence known for enhancing customer experience at high-end dining locations.

Overview

7
7
years of professional experience

Work History

Brand Ambassador

Bimbo® Bakeries USA
02.2023 - Current
  • Increased brand awareness through event marketing, demonstrations, sales, and brand promotion.
  • Approached strangers and interacted in natural conversation with goal of developing brand loyalty.
  • Engaged, educated, and befriended customers to deliver amazing shopping experience.
  • Communicated product information with confidence and educated consumers about company.
  • Showed understanding of customer's personal style and preferences when offering product advice.
  • Identified key high-traffic, consumer-centric locations and built rapport with prospective customers and vendors.
  • Collaborated with local field sales to promote brand awareness and sales results.
  • Maintained clean, organized and professional work environment.
  • Maintained knowledge of current promotions and product features.
  • Provided exceptional customer service to drive satisfaction.
  • Communicated product value, quality, and style to educate and entice potential customers.
  • Increased sales by effectively communicating product benefits.

Server

The Melting Pot - Ahwatukee
03.2022 - Current
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Cultivated warm relationships with regular customers.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.
  • Set positive tone for entire dining experience as first point of contact for incoming guests.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Resolved customer complaints promptly and professionally to maintain positive reputation.
  • Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Used slow periods to restock supplies, ice, trays, and delivery bags.
  • Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
  • Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
  • Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
  • Learned and followed local alcohol laws to keep restaurant compliant with regulations while serving spirits.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
  • Answered customers' questions, recommended items, and recorded order information.
  • Collected payment for food and drinks served, and balanced cash receipts.
  • Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
  • Processed orders and sent to kitchen employees for preparation.
  • Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
  • Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
  • Checked guests' identification before serving alcoholic beverages.
  • Inspected dishes and utensils for cleanliness.
  • Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.
  • Supported needs of 12- person wait staff who attended to specific needs of countless customers daily for a fondue restaurant with social relevancy and intentionality.

Server

The Melting Pot - Lake Norman
Huntersville, NC
08.2018 - 10.2021
  • Replenished food items, paper products and canned goods to keep pantry well-stocked during busy periods.
  • Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
  • Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
  • Applied comprehensive knowledge of wine, cider and beer to increase daily beverage sales.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Used slow periods to restock supplies, ice, trays and delivery bags.
  • Checked identification for minimum age for sale of alcoholic beverages.
  • Cultivated warm relationships with regular customers.
  • Increased sales significantly by upselling higher-end products to customers.
  • Worked with POS system to place orders, manage bills and handle complimentary items.
  • Noted special patron requests and followed up with kitchen to confirm delivery.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
  • Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
  • Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
  • Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
  • Collected orders and relayed them to bartenders quickly and accurately.
  • Answered customers' questions, recommended items and recorded order information.
  • Inspected dishes and utensils for cleanliness.
  • Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
  • Supported needs of 12-person wait staff who attended to specific needs of countless customers daily for fondue restaurant with social relevancy and intentionality

Server Assistant

The Melting Pot - Lake Norman
Huntersville, NC
09.2017 - 08.2018
  • Kept close eye on customers to quickly spot leaving guests and clear tables for future patrons.
  • Maintained adequate levels of condiments and well-stocked drink stations to keep service flowing smoothly.
  • Bussed tables between courses and load and unloaded trays to expedite tasks.
  • Collected trash, wiped up spills and removed trays to maintain fresh and clean customer areas.
  • Checked identification for minimum age for sale of alcoholic beverages.
  • Transported dirty utensils, dishes and trays to kitchen to help team stay on top of cleaning.
  • Provided attentive service and proactively assessed guest needs.
  • Monitored dining room inventory and replenished as necessary.
  • Checked dining area supplies of linens, wrapped silverware and replenished low stock.
  • Greeted customers warmly to provide exceptional customer service
  • Collaborated with other staff members to maintain high-level customer satisfaction
  • Complied with all food safety and sanitation regulations to reduce restaurant risks

Food Expeditor

The Melting Pot - Lake Norman
Huntersville, NC
08.2017 - 05.2018
  • Maintained speed of service for food orders while minimizing errors and complaints.
  • Confirmed proper placement of products and side items while implementing special instructions.
  • Oversaw kitchen operations and altered workflows to improve preparation tempo of menu offerings.
  • Maintained kitchen productivity, guaranteeing timely preparation and serving of dishes in alignment with customer specifications.
  • Assisted preparation of food plates, overseeing quality and appearance.
  • Trained new expeditors and food runners according to company policies and standards.
  • Collaborated with other dining room and bar staff to facilitate efficient service

Hostess

The Melting Pot - Lake Norman
Huntersville, NC
07.2017 - 07.2017
  • Assigned patrons to tables suitable for needs and restaurant section rotation.
  • Cultivated positive guest relations by managing information and orchestrating speedy seating.
  • Took reservations by phone, answered customer questions and informed of accurate wait times.
  • Prepared artistic menu boards highlighting current specials and promotions using eye-catching decorative techniques.
  • Supervised server balance and monitored table turnover to accurately seat customers.
  • Collected information from arriving customers to seat groups or place them on waitlist.
  • Answered customer questions about hours, seating and menu information.

Food Runner

Panera Bread
Huntersville, NC
08.2016 - 07.2017
  • Maintained speed of service for food orders while minimizing errors and complaints.
  • Cleared tables immediately after guests left in preparation for the guests.
  • Enhanced dining room operations by removing empty dishes, glassware and silverware from the bins to prevent dishes piling up.
  • Checked drink regularly to handle restocking and cleaning needs..
  • Trained and mentored newly hired employees to explain process flow and safety procedures.
  • Delivered correct food items to tables according to order documentation.
  • Replenished food items, paper products and canned goods to keep pantry well-stocked during busy periods.
  • Organized and replenished supplies at food stations to optimize team performance.

Education

No Degree - Transfer Credits

Central Piedmont Community College
Charlotte, NC

High School Diploma -

William Amos Hough High School
Cornelius, NC
07.2017

Skills

  • High Volume Dining
  • Menu Memorization and Presentation
  • Transactions and Cash Handling
  • Warm and Friendly
  • Customer Service and Rapport
  • Conflict and Complaint Resolution
  • Cool Under Pressure
  • Age Verification
  • Food Safety Standards
  • Dining Room Cleaning and Upkeep
  • Order Accuracy and Delivery
  • Able to Lift 30 Pounds
  • Team Player

Languages

American Sign Language
Elementary

Timeline

Brand Ambassador

Bimbo® Bakeries USA
02.2023 - Current

Server

The Melting Pot - Ahwatukee
03.2022 - Current

Server

The Melting Pot - Lake Norman
08.2018 - 10.2021

Server Assistant

The Melting Pot - Lake Norman
09.2017 - 08.2018

Food Expeditor

The Melting Pot - Lake Norman
08.2017 - 05.2018

Hostess

The Melting Pot - Lake Norman
07.2017 - 07.2017

Food Runner

Panera Bread
08.2016 - 07.2017

No Degree - Transfer Credits

Central Piedmont Community College

High School Diploma -

William Amos Hough High School

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