Emma Welker
Huntington
Summary
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
2
2
years of professional experience
Work History
Resident Advisor
Marshall University
Huntington, WV
12.2024 - Current
- Created informative bulletin boards that provided relevant resources related to academics, mental health, and campus life opportunities for students'' personal growth.
- Educated residents on university policies, promoting responsible behavior within the residence hall community.
- Monitored building security by conducting routine rounds throughout the facility.
- Managed conflicts among residents effectively, ensuring a peaceful living environment.
- Supported personal needs of residents dealing with diverse conditions.
- Facilitated floor meetings to discuss concerns, review complaints, and convey information about policy changes.
Front Desk Assistant
Marshall University
Huntington, West Virginia
08.2023 - 12.2024
- Input data into a computer database accurately and on time
- Ensured compliance with all applicable laws concerning data privacy protection
- Greeted visitors warmly upon arrival; provided directions to classrooms or offices as needed
- Maintained a safe environment by enforcing residence hall policies and procedures
Customer Service Representative
Dominos
Saint Albans, West Virginia
05.2023 - 08.2023
- Maintained knowledge of company products to provide helpful suggestions and recommendations to customers
- Responded to telephone inquiries and complaints following standard operating procedures
- Greeted customers by name and displayed respectful attitude, helping develop rapport with customer base and build lasting relationships
- Maintained an updated knowledge base of current products, services, pricing, promotions
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Education
BBA - Management
Marshall University
05.2026
Skills
- Project management
- Microsoft Excel
- Customer service
- Conflict resolution
- Activity planning
- Public speaking
- Incident reporting
- HIPAA compliance
- Team collaboration
Timeline
Resident Advisor
Marshall University
12.2024 - Current
Front Desk Assistant
Marshall University
08.2023 - 12.2024
Customer Service Representative
Dominos
05.2023 - 08.2023
BBA - Management
Marshall University