Emma Wells
Arnold,MO
Summary
Driven professional with a proven track record at Wallisco, adept in Quality Assurance and Relationship Building. Leveraged analytical abilities and interpersonal skills to enhance customer satisfaction and resolve complex issues, demonstrating exceptional problem-solving and communication. Achieved significant improvements in customer service delivery through meticulous attention to detail and active listening.
Compassionate Call Agent with documented strengths in building customer relationships. Caring and kind with focus on providing effective solutions to complex problems. Eager to provide superlative results for customers and employers alike.
Overview
3
3
years of professional experience
Work History
Call Agent
Call Center Group
Phenix City, AZ
07.2024 - Current
- Identified needs of customers promptly and efficiently.
- Answered customer inquiries regarding products, services, billing and technical issues.
- Resolved customer issues using problem-solving skills.
- Maintained accurate records of customer interactions and transactions.
- Escalated complex customer inquiries to appropriate personnel when necessary.
- Educated customers on product features and benefits.
- Answered calls with friendly and polite approach to engage callers and deliver exceptional customer service
General Associate
Wallisco
Festus, MO
06.2022 - 02.2023
- Performed customer service duties such as answering inquiries, providing information and resolving complaints.
- Organized and maintained backroom stock areas according to company standards.
- Operated cash registers and handled financial transactions with customers.
- Stocked shelves, racks, cases, bins, tables with merchandise.
- Developed effective relationships with customers by providing quality service in a timely manner.
- Provided support for sales associates in order to meet customer needs efficiently.
- Ensured all products were properly labeled and stored correctly on shelves.
- Maintained cleanliness of assigned area including sweeping, dusting, mopping floors and vacuuming carpets.
- Restocked items as needed throughout the day to ensure adequate inventory levels are maintained.
- Executed pricing changes accurately as directed by management team members.
- Handled returns and exchanges in accordance with established procedures while maintaining high level of customer service satisfaction levels.
- Verified that all safety regulations are followed at all times while performing job duties.
- Utilized proper equipment when lifting or moving heavy objects around the store.
- Monitored store security systems to ensure no unauthorized individuals enter premises.
- Assisted customers in locating items within the store or online.
- Processed new merchandise shipments quickly and accurately.
- Resolved conflicts between customers or employees professionally.
- Communicated effectively with co-workers to coordinate daily tasks.
- Adhered to company policies regarding attendance and punctuality.
- Supported team members during peak business hours as needed.
- Implemented company standards to deliver high-quality work with exceptional customer service.
- Assisted with day-to-day operations and handled business management, staffing sales and customer service.
- Performed facility inspections, noted maintenance issues and coordinated repairs.
- Monitored customer satisfaction by building relationships, soliciting feedback and responding to questions.
- Maintained positive working relationship with fellow staff and management.
General Worker
Knotting Hills
Pevely, MO
08.2021 - 04.2022
Education
GED -
Home Schooled
Arnold, MO02-2022
Skills
- Quality Assurance
- Call center experience
- Data Gathering
- Interpersonal Skills
- Answering questions
- Analytical abilities
- Problem-solving skills
- Resolving issues
- Reliability
- Message Taking
- Relationship Building
- Customer Service
- Attention to Detail
- Excellent Communication
- Multitasking Abilities
- Billing and Invoicing
- Self Motivation
- Conference calling
- Customer follow-up
- Greeting customers
- Conflict Resolution
- Professional Communication
- Adaptability and Flexibility
- Adaptability
- Problem-Solving
- Time Management
- Organizational Skills
- Active Listening
Affiliations
- Sewing
- Crochet
- Poetry
- Deductive reasoning
Timeline
Call Agent
Call Center Group
07.2024 - Current
General Associate
Wallisco
06.2022 - 02.2023
General Worker
Knotting Hills
08.2021 - 04.2022
GED -
Home Schooled
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