Emma Whitaker
Cadillac,MI
Summary
Proven track record in enhancing customer satisfaction, exemplified by multitasking across roles at Lakeside Charlies and Arbys, ensuring efficient service without sacrificing quality. Skilled in cash handling and fostering guest engagement, I consistently contributed to positive team dynamics and maintained a professional appearance, driving sales and service excellence.
Highly efficient clothing associate well established in fast-paced and challenging environments. Eager to learn with an aptitude for applying new knowledge with skill and efficiency.
Overview
3
3
years of professional experience
Work History
Server
Lakeside Charlies
04.2024 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Will work here over the summer and possibly winter break,
Waitress
Cast Iron Kitchen
04.2023 - 03.2024
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained a clean and welcoming dining environment, ensuring a positive guest experience.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
Associate
TJ Maxx
05.2022 - 08.2022
- Worked varied hours to meet seasonal and business needs.
- Greeted customers and offered assistance for increased customer satisfaction.
- Prioritized tasks to meet tight deadlines, pitching in to assist others with project duties.
- Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
- Provided product price information to customers.
Crew Member
Dairy Queen
08.2021 - 05.2022
- Worked front counter, drive-thru, and other areas.
- Took orders, prepared meals, and collected payments.
- Improved customer satisfaction by providing friendly and efficient service at the register.
- Cleaned and maintained all areas of the restaurant to promote a clean image.
- Promoted a positive work environment through effective communication and teamwork among staff members.
Crew Member
Arbys
04.2021 - 08.2021
- Worked front counter, drive-thru, and other areas.
- Took orders, prepared meals, and collected payments.
- Worked well with teammates and accepted coaching from the management team.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
Education
High School Diploma -
Cadillac Senior High School
Cadillac, MI05.2023
Skills
- Strong Work Ethic
- Exceptional customer service
- Cash Handling
- Guest Engagement
- Professional Appearance
- Sales expertise
- Sales Techniques
- Team Player
- Warm and Friendly
Timeline
Server
Lakeside Charlies
04.2024 - Current
Waitress
Cast Iron Kitchen
04.2023 - 03.2024
Associate
TJ Maxx
05.2022 - 08.2022
Crew Member
Dairy Queen
08.2021 - 05.2022
Crew Member
Arbys
04.2021 - 08.2021
High School Diploma -
Cadillac Senior High School
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