Summary
Overview
Work History
Education
Skills
Timeline
Generic

Emma Whited

Meridianville,AL

Summary

Dynamic Shift Manager at Chick-fil-a with a strong work ethic and proven ability in employee training and customer service. Enhanced team performance through effective delegation and motivation, while maintaining quality assurance. Skilled in decision-making and relationship building, consistently delivering exceptional service and resolving customer issues efficiently.

Overview

4
4
years of professional experience

Work History

Shift Manager

Chick-fil-A
08.2022 - 05.2025
  • Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
  • Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
  • Trained and mentored new employees to maximize team performance.
  • Improved overall team performance by effectively delegating tasks and providing clear instructions.
  • Promoted a positive work environment through open communication and constructive feedback.
  • Kept employees operating productively and working on task to meet business and customer needs.
  • Supervised employees and oversaw quality compliance with company standards for food and services.
  • Excelled in every store position and regularly backed up front-line staff.
  • Exercised composure under pressure and in escalated customer service scenarios.
  • Led by example, demonstrating strong work ethic and commitment to excellence, inspiring staff to achieve their best.
  • Organization
  • People Skills
  • Customer Service
  • Goal Orientated
  • Work well with people or alone
  • Strong Work Ethic

Front Desk Receptionist

Indian Creek Wholesale Nursery
07.2021 - 08.2022
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
  • Scheduled, coordinated and confirmed appointments and meetings.
  • Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
  • Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
  • Enhanced customer satisfaction by providing efficient and professional front desk services.
  • Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
  • Completed data entry and filing to keep records updated for easy retrieval.
  • Assisted in coordination of company events, contributing to successful and well-organized functions.

Education

High School Diploma -

Huntsville High School
Huntsville
05.2020

Skills

  • Cash handling
  • Decision-making
  • Customer service focus
  • Employee training
  • Workplace safety
  • Staff motivation
  • Opening and closing procedures
  • Punctual and reliable
  • Handling customer complaints
  • Energetic and enthusiastic
  • Training and mentoring
  • Relationship building
  • Team development
  • Delegating work
  • Quality assurance
  • Inventory control

Timeline

Shift Manager

Chick-fil-A
08.2022 - 05.2025

Front Desk Receptionist

Indian Creek Wholesale Nursery
07.2021 - 08.2022

High School Diploma -

Huntsville High School

Similar Profiles

CREATE PROFILE