Emma Williams
Tulsa,OK
Summary
Administrative professional skilled in optimizing office workflows and managing diverse administrative tasks. Proven ability to support higher management through effective scheduling and coordination. Strong focus on team collaboration and adaptability to changing organizational needs, ensuring seamless operations and goal achievement.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Customer Experience Specialist
Epic Charter Schools
10.2023 - 10.2024
- Utilized telephone, online chat, and email platforms to deliver outstanding customer service.
- Addressed customer inquiries, concerns, and complaints by providing solutions and alternatives and followed up to confirm resolution.
- Collaborated with team members to create a positive work environment and improve overall customer experience.
- Maintained a high level of knowledge on company products and services, enabling efficient issue resolution for customers.
After-School Teacher
Monte Cassino
01.2023 - 07.2023
- Provided individual and group teaching to 20 students to motivate and instill enthusiasm for learning
- Prepared after-school enrichment activities for children to encourage student participation
- Communicated frequently with parents, students, and faculty to provide feedback and discuss instructional strategies
Student Success Coach
City Year Tulsa
06.2022 - 06.2023
- Collaborated with families and administrators to ensure accurate and up-to-date educational records
- Evaluated training programs and made recommendations for improvement
- Implemented continuous improvement initiatives to enhance quality service
- Delivered effective and differentiated classroom instruction to a range of neurodiverse students
- Cultivated connections and strong student rapport to foster classroom engagement, in addition to recording student progress to inform parents and school administration
- Collaborated with a team of six to organize monthly events and initiatives to increase student engagement
- Instructed students in core academic areas and specialized reading groups
Air Traffic Controller
Walmart
09.2021 - 07.2022
- Managed team of ten staff in grocery pickup department generating more than $720,000 in monthly revenue
- Delegated daily online grocery tasks to employees, streamlining daily progress and efficiency
- Introduced new methods, practices, and systems to reduce turnaround time
Cashier Customer Service Clerk
Reasor's
08.2018 - 09.2021
- Enabled customers to feel welcomed, meaningful, and appreciated by providing customized service
- Learned duties for various positions and provided backup at critical times
- Provided exceptional customer service by addressing complaints and resolving issues
- Trained new employees on company procedures and customer service techniques
Education
Associate of Arts - Liberal Arts
Tulsa Community College
Tulsa12-2024
Associate of Science - Enterprise Development
Tulsa Community College
Tulsa, OK12-2024
High School Diploma -
Epic Charter School
Tulsa, OK05-2020
Skills
- Adaptability
- Communication
- Continuous Improvement
- Conflict Resolution
- Training and Development
- Skilled in providing personalized service to meet diverse customer needs
- Trend Monitoring
- Policy improvement
- Customer Retention Strategies
Certification
- First Aid/CPR/AED Certification – American Red Cross.
- Disney's Approach to Quality Service
Timeline
Customer Experience Specialist
Epic Charter Schools
10.2023 - 10.2024
After-School Teacher
Monte Cassino
01.2023 - 07.2023
Student Success Coach
City Year Tulsa
06.2022 - 06.2023
Air Traffic Controller
Walmart
09.2021 - 07.2022
Cashier Customer Service Clerk
Reasor's
08.2018 - 09.2021
- First Aid/CPR/AED Certification – American Red Cross.
- Disney's Approach to Quality Service
Associate of Arts - Liberal Arts
Tulsa Community College
Associate of Science - Enterprise Development
Tulsa Community College
High School Diploma -
Epic Charter School
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