Emma Williams

• Greet customers and check in their units for repairs. Listen to customers concerns. Provide techs the information needed to do a proper diagnosis.
• Create quotes and communicate customer with recommendations, repair cost and parts needed.
• Obtain customer approval for repairs. Provide status and maintain a close communication with customer about their unit and completion times.
• Process invoices, payments and warranty claims if needed. I keep records and communication between the customer for future services if needed.
• Provide excellent customer service and resolve concerns professionally.

• Greet customers and check in their units for repairs. Listen to customers concerns. Provide techs the information needed to do a proper diagnosis.
• Create quotes and communicate customer with recommendations, repair cost and parts needed.
• Obtain customer approval for repairs. Provide status and maintain a close communication with customer about their unit and completion times.
• Process invoices, payments and warranty claims if needed. I keep records and communication between the customer for future services if needed.
• Provide excellent customer service and resolve concerns professionally.

Lanier Outdoor Equipment in Lawrenceville closed in September of 2024 and their other 2 locations were fully staffed.

I starter as an associate in the garden department and after 6 months a became the department supervisor. After four years of customer service and supervisor in the department I was promoted to CXM Customer service Manager.

• Motivated team members to enhance productivity and achieve customer service excellence.
• Develop, train and empower associates to provide a good customer service experience.
• Reviewed customer feedback and complaints to identify areas of improvement in customer service processes.
• Acted as MOD when needed
• Support merchandising ,recovery and store readiness standards.
• Enforced safety environment for associates and customers.
• Partner with ASMs and Store Manager to meet sales and service goals.