Emma Wilson
Rogers,MN
Summary
- Driven and adaptable Crew Leader and Team Member with a
proven track record at Culver's Of Albertville, enhancing team
productivity and customer satisfaction through effective crew
management and exceptional guest service.
- Has hard-working and strong problem-solving skills to foster
a positive work environment and drive business growth.
- Demonstrates integrity, clear communication, and a
commitment to quality control.
- Organized and dependable individual successful at managing
multiple priorities on time and with a positive attitude.
- Willingness to take on added responsibilities to meet team
goals.
- Detail-oriented team player with strong organizational skills
and the ability to handle multiple projects simultaneously
with a high degree of accuracy.
- To seek and maintain full-time position that offers
professional challenges utilizing interpersonal skills,
excellent time management and problem-solving skills.
Overview
5
5
years of professional experience
Work History
Crew Leader
Culver's Of Albertville
07.2019 - Current
- Trained employees in time management and proper ways to complete job duties.
- Maintained a safe working environment by enforcing strict adherence to safety guidelines and promptly addressing potential hazards.
- Monitored team members to verify work quality and address concerns.
- Followed instructions and safety protocols while operating machinery and equipment.
- Followed instructions and safety protocols to prevent accidents and injuries.
- Quickly and efficiently resolved complaints and escalated issues.
- Distributed necessary tasks and duties during each shift.
- Supervised team members and oversaw effective and efficient completion of job duties.
- Promoted a culture of teamwork, leading by example with strong work ethic and dedication to company goals.
- Maintained a clean and safe work environment through regular inspections and proactive maintenance efforts.
- Increased crew morale by fostering a positive work atmosphere, recognizing achievements, and providing constructive feedback.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Kept food preparation area, equipment, and utensils clean and sanitary.
- Greeted customers at drive-thru and took food orders.
- Operated register to process payments and collect cash payment for order totals.
- Improved customer satisfaction by consistently providing friendly and efficient service.
- Assisted with in-store operations by disassembling delivery boxes, cleaning floors, and dishwashing.
- Used proper techniques to prepare food and ingredients.
- Increased overall efficiency by promptly restocking supplies as required during shifts.
- Checked and restocked utensils and condiments in appropriate locations for guests.
- Completed transactions accurately while maintaining superior cash handling skills and following security protocols.
- Assisted fellow crew members during peak hours, ensuring smooth operations without compromising quality standards.
- Became familiar with products to answer questions and make suggestions.
- Reduced food waste by closely monitoring inventory levels, rotating stock, and adhering to food safety guidelines.
- Cleared trays and removed trash from tables before sanitizing surfaces.
- Assisted in increasing sales through upselling menu items and promoting limited-time offers to guests.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Promoted a positive workplace culture through proactive collaboration with colleagues on various projects or initiatives within the restaurant setting.
- Addressed guest needs, questions, or concerns to create optimum experience onboard.
- Trained new team members on procedures, customer service, and sales techniques.
- Operated cash register to ring up final bill and process various forms of payment.
- Stocked shelves to organize aisles in assigned department.
- Kept kitchen, counter and dining areas cleaned and sanitized.
- Completed milkshakes and ice cream desserts for customers.
- Properly labeled and stored food and fresh ingredients in cooler or freezer to optimize freshness.
- Replenished condiments, beverages, and supplies while maintaining cleanliness of service areas.
- Brewed coffee and tea and changed out drink station syrups.
- Loaded dishwasher with china and thoroughly hand-washed dishes, pans and utensils to tidy up serving line.
- Loaded food, dishes and utensils on carts and trays to transport from designated food preparation areas to designated tables.
- Maintained effective supply levels by monitoring and reordering food stock and dry goods.
- Readied customers' take-out orders in secure bags with appropriate amounts of condiments, silverware and napkins.
- Prepared salads, soups and sandwiches for customers.
- Documented customer orders and conveyed special requests to kitchen staff.
- Filled out daily shift log to record amount of food prepared, used and leftover.
- Kept pastry and dessert case stocked with fresh selections and arranged to entice orders.
- Prepared recipe ingredients by washing, peeling, cutting, and measuring.
- Replenished serving stations with fresh food and cleaned up spills.
- Checked on dining areas frequently to clean up spills, wipe down tables and restock stations.
- Performed serving, cleaning and stocking to high standards and provided excellent customer satisfaction.
- Accurately operated cash register to process customer payments.
- Escalated problems or complaints to relevant supervisor or manager for resolution.
- Supported great dining and meal experiences for guests.
- Received regular positive feedback from customers for exceptional service, boosting overall store reputation.
- Supported management in implementing new policies or promotions, helping drive business growth.
- Showcased excellent problem-solving skills when faced with unexpected challenges, working to find effective solutions and maintain customer satisfaction.
- Expedited food preparation processes by efficiently assembling orders according to established guidelines.
- Trained new employees by demonstrating tasks and coaching during daily activities.
- Demonstrated versatility by cross-training in multiple stations, allowing for increased flexibility during busy periods.
- Recorded orders by answering customer questions and entering requests in system.
- Experienced in opening and closing the restaurant a few days every week.
Crew Team Member
Otsego Target
06.2021 - 03.2022
- Worked well with teammates and accepted coaching from management team.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Maintained a clean and organized workspace, ensuring a positive environment for both staff and customers.
- Enhanced team productivity by effectively collaborating with colleagues on tasks and responsibilities.
- Resolved customer complaints quickly and professionally, ensuring repeat patronage.
- Became familiar with products to answer questions and make suggestions.
- Provided all customers with fully, stocked shelves and well kept aisles.
- Contributed to a safe work environment by strictly adhering to company health and safety regulations at all times.
- Assisted other team members to achieve goals.
- Contributed to the achievement of company targets through consistent delivery of high-quality service.
- Improved customer satisfaction by consistently providing friendly and efficient service.
Education
High School Diploma -
Rogers Senior High School
Rogers, MN06.2021
No Degree - Psychology
University of Minnesota Duluth
Duluth, MNBachelor of Arts - Psychology
Saint Cloud State University
Saint Cloud, MN05.2025
Skills
- Hard Working
- Flexible
- Dependable
- Respectful
- Responsible
- Great Social Skills
- A Good Listener
- Good at Multitasking and Organization
- Crew Management
- Easy to Get Along With
- Has the Ability to Work with Other People
- Quality Control
- Good Hospitality
- Team Leadership
- Great Guest Service
- Attention to Detail
- Complex Problem-Solving
- Integrity and Honesty
- Time Management
- Creativity and Innovation
- Clear Communication
- Initiative-Taking
- Customer Engagement
Hobbies and Interests
I like to set aside time to read and enter a different world in any genre of a book to help me relax and refresh for what is yet to come throughout the day. I also really like to make time to hangout with my friends and family on a regular basis to help me engage in social interaction, even though I am an introvert and enjoy being by myself most of the time. I also can always get a good laugh or be in a better mood if I spend some time watching any movie or T.V. show that interests me. I also really like to be outside, take naps every so often, and do different arts and crafts!
Timeline
Crew Team Member
Otsego Target
06.2021 - 03.2022
Crew Leader
Culver's Of Albertville
07.2019 - Current
High School Diploma -
Rogers Senior High School
No Degree - Psychology
University of Minnesota Duluth
Bachelor of Arts - Psychology
Saint Cloud State University
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