Summary
Overview
Work History
Skills
Timeline
Generic

Emma Wilson

LaFayette,GA

Summary

Dynamic professional with a proven track record in hospitality service expertise and interactive communication skills, honed across roles at McDonald's and other leading companies. Excelled in enhancing customer engagement and satisfaction, boosting team morale, and maintaining high safety standards. Demonstrated resilience and a knack for salesmanship, contributing significantly to workplace positivity and efficiency.

Overview

4
4
years of professional experience

Work History

Crew Member

McDonald's
05.2024 - Current
  • Worked front counter, drive-thru and other areas.
  • Took orders, prepared meals, and collected payments.
  • Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
  • Worked well with teammates and accepted coaching from management team.
  • Collaborated with team members to complete orders.
  • Improved customer satisfaction by providing friendly and efficient service at the register.
  • Provided excellent customer service by greeting customers and meeting quality expectations.
  • Provided exceptional customer service, addressing concerns or issues promptly and professionally.
  • Promoted a positive work environment through effective communication and teamwork among staff members.
  • Assisted other team members to achieve goals.
  • Maintained high-quality food preparation standards, adhering to company guidelines for safety and cleanliness.

Cashier

Chattanooga Coffee Company
06.2023 - 01.2024
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Built relationships with customers to encourage repeat business.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Contributed to store success by maintaining high standards of cleanliness throughout the facility.
  • Addressed customer needs and made product recommendations to increase sales.
  • Managed inventory levels effectively, reducing stock shortages and minimizing wastage.
  • Strengthened team morale and cooperation by assisting coworkers during peak hours.

Sales Associate

Dollar General Market
05.2021 - 03.2023
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Provided positive first impressions to welcome existing, new, and potential customers.

Crew Member

Wendy's
10.2020 - 05.2021
  • Worked front counter, drive-thru and other areas.
  • Took orders, prepared meals, and collected payments.
  • Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
  • Worked well with teammates and accepted coaching from management team.
  • Collaborated with team members to complete orders.
  • Provided exceptional customer service, addressing concerns or issues promptly and professionally.
  • Promoted a positive work environment through effective communication and teamwork among staff members.

Skills

  • Self-discipline
  • Interactive communication skills
  • Resilience and persistence
  • Hospitality service expertise
  • Diversity awareness
  • Salesmanship
  • Company standards
  • Customer Engagement
  • Food and beverage preparation
  • Foodservice
  • Opening and closing procedures
  • Safety
  • Safety awareness
  • Verbal and written communication

Timeline

Crew Member

McDonald's
05.2024 - Current

Cashier

Chattanooga Coffee Company
06.2023 - 01.2024

Sales Associate

Dollar General Market
05.2021 - 03.2023

Crew Member

Wendy's
10.2020 - 05.2021

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Emma Wilson