Emma Wilson
Chesapeake,VA
Summary
Dynamic and detail-oriented professional with a strong background in customer service at Village Inn Pancake House. Expertly managed reservations and enhanced guest experiences through effective multitasking and interactive communication. Recognized for training new staff and implementing feedback mechanisms, fostering a welcoming atmosphere and ensuring satisfaction.
Overview
7
7
years of professional experience
Work History
Hotess
Village Inn Pancake House
01.2019 - 08.2025
- Greeted and seated guests, ensuring prompt and courteous service.
- Managed reservation system to optimize seating arrangements and reduce wait times.
- Coordinated with kitchen staff to streamline communication during busy service periods.
- Trained new hostesses on customer service protocols and operational procedures.
- Assisted in managing dining area flow to enhance guest experience and satisfaction.
- Resolved guest inquiries and concerns efficiently, maintaining a positive dining atmosphere.
- Monitored cleanliness of entrance and waiting areas, promoting a welcoming environment.
- Implemented feedback mechanisms to improve service quality based on guest input.
- Answered customer questions about hours, seating, and menu information.
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
Education
Bachelor of Science - Psychology
James Madison University
Harrisonburg, VA08-2025
Skills
- Customer service
- Effective multitasking
- Patience and empathy
- Phone etiquette
- Customer service expertise
- Detail-oriented
- Interactive communication skills
Timeline
Hotess
Village Inn Pancake House
01.2019 - 08.2025
Bachelor of Science - Psychology
James Madison University