Emma Wirth
Waco,TX
Summary
Organized and dependable worker successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals and eager to contribute skills to drive success.
Overview
3
3
years of professional experience
Work History
Senior Leader
Old Navy
03.2022 - Current
- Mentored junior staff members, helping them develop their leadership potential and advance in their careers.
- Managed conflict resolution among team members, fostering a positive and collaborative work environment.
- Effectively managed multiple competing priorities while maintaining focus on delivering exceptional results for customers and the organization.
- Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
- Discovered training needs and provided coaching.
- Collaborated with sales associates to ensure seamless communication regarding customer preferences and requests.
- Maintained a clean and organized fitting room area, ensuring a welcoming environment for all customers.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
Sales Associate
Special FX Video Game Exchange
06.2021 - 03.2022
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Enhanced team productivity by fostering a positive work environment and providing support to colleagues as needed.
- Handled cash transactions efficiently while adhering to company cash handling policies.
- Helped customers locate products and checked store system for merchandise at other sites.
- Prepared merchandise for sales floor by pricing or tagging.
- Solved customer challenges by offering relevant products and services.
- Managed returns, exchanges and refunds in accordance with store policy.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
Customer Service Representative
Domino's Pizza
04.2021 - 06.2021
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Responded to customer requests for products, services, and company information.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Stock ingredients from delivery area to storage, work area, walk-in cooler.
- Clean equipment and facility.
Education
Associate of Applied Science - Management/Marketing
McLennan Community College
Waco, TX2025
High School Diploma -
Waco High School
Waco, TX05.2023
Skills
- Ethical Leadership
- Problem-Solving
- Multitasking
- Reliability
- Teamwork and Collaboration
- Adaptability
- Excellent Communication
- Goal Setting
- Product Knowledge
- Adaptable and Flexible
Timeline
Senior Leader
Old Navy
03.2022 - Current
Sales Associate
Special FX Video Game Exchange
06.2021 - 03.2022
Customer Service Representative
Domino's Pizza
04.2021 - 06.2021
Associate of Applied Science - Management/Marketing
McLennan Community College
High School Diploma -
Waco High School
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