Emma Wolff
Summary
Compassionate and dedicated Licensed and Certified Nursing Assistant (CNA) with 5 years of experience providing high-quality, hands-on care in long-term care, assisted living, and hospital settings. Skilled in assisting with daily living activities, patient mobility, and vital sign monitoring, with a strong focus on safety, dignity, and personalized care. Proven ability to build trust with residents and families, communicate effectively with healthcare teams, and remain calm and efficient in high-pressure environments. CPR and BLS certified, with a solid understanding of infection control, HIPAA compliance, and best practices in patient care
Overview
2
2
years of professional experience
1
1
Certification
Work History
Patient Service Representative
Aurora Summit
12.2024 - 05.2025
- Greeted and registered patients upon arrival to the Emergency Department in a fast-paced, high-pressure environment
- Verified patient demographics, insurance coverage, and identification to ensure accurate billing and records
- Collected co-pays, obtained necessary signatures, and explained hospital policies and forms to patients and families
- Entered patient information into electronic medical records (EMR) systems with accuracy and attention to detail
- Communicated effectively with medical staff to support timely and coordinated patient care
- Maintained professionalism and empathy when assisting patients during stressful or emergent situations
- Responded to patient inquiries, resolved issues, or escalated concerns to appropriate personnel
- Ensured HIPAA compliance and confidentiality in handling all patient information
- Fluent in Epic
Caregiver
Majestic Heights Assisted Living
10.2023 - 11.2024
- Provided daily personal care assistance to residents, including bathing, grooming, dressing, and toileting
- Assisted residents with mobility and transfers, ensuring safety and comfort at all times
- Administered medications and documented care according to facility protocols and state regulations
- Monitored residents' physical and emotional well-being, reporting any changes to nursing staff or supervisors
- Supported residents with activities of daily living (ADLs) while promoting independence and dignity
- Helped with meal preparation, feeding, and special dietary needs as required
- Maintained clean and organized resident living spaces and common areas
- Built strong, compassionate relationships with residents and their families to support emotional and social needs
- Followed care plans and participated in team meetings to ensure consistent, quality care
- Responded promptly to resident calls and emergency situations with professionalism and calmness
Education
CNA -
NA Program Cedar Community
West Bend, WI09-2025
High School Diploma -
Whitnall High School
Greenfield, WI05-2015
Skills
- Licensed and Certified Nursing Assistant (CNA)
- Infection Control & Sanitation Procedures
- Compassionate Patient Care & Communication
- CPR & Basic Life Support (BLS) Certified
- Team Collaboration in Healthcare Settings
- Fall Prevention & Safety Awareness
- Dementia and Alzheimer’s Care
Certification
- CNA - Certified Nurse Assistant
- First Aid/CPR Certified
Timeline
Patient Service Representative
Aurora Summit
12.2024 - 05.2025
Caregiver
Majestic Heights Assisted Living
10.2023 - 11.2024
CNA -
NA Program Cedar Community
High School Diploma -
Whitnall High School