Emma Woodcock
Ardmore,PA
Summary
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
2
2
years of professional experience
Work History
Programs and Engagement Intern
USA Football
09.2024 - Current
- Spearhead communication efforts with parents, athletes, and coaches using email and ZenDesk, ensuring seamless coordination of national programs and events.
- Create and curate dynamic training resources and support materials aligned with USA Football’s mission, enhancing user engagement and program impact.
- Analyze and manage participant data in Excel to optimize Talent ID camps and U.S. National Team selection processes.
Ticket and Fan Services Intern
Philadelphia Eagles
05.2024 - 08.2024
- Provided exceptional fan support by efficiently resolving ticketing concerns, managing payments, and responding to high volumes of inquiries in a dynamic, fast-paced setting.
- Supported premium fan experiences by assisting with exclusive season ticket holder events, delivering memorable in-venue experiences.
- Collaborated with game-day operations and guest services teams to enhance stadium satisfaction and maintain a high standard of service excellence.
Community Relations Intern
New York Islanders
09.2023 - 08.2024
- Orchestrated community outreach efforts by supporting high-visibility events, increasing team presence and fan connection.
- Captured and organized community engagement data for strategic use in reporting and donor relations.
- Assist with planning and solicitation of donations for Islanders premiere fundraising events, inclusive of the Islanders Golf Outing benefiting the Islanders Children’s Foundation.
50/50 Seller
New York Jets
08.2023 - 04.2024
- Engaged directly with fans to promote and sell raffle tickets, supporting the Jets Foundation’s charitable initiatives.
- Demonstrated persuasive communication and interpersonal skills to drive daily fundraising goals in a high-energy stadium environment.
Entertainment Staff Member
Philadelphia Phillies
03.2023 - 11.2023
- Managed high-traffic fan activation zones including The Yard’s wiffle ball field and rock climbing wall, delivering engaging and safe experiences.
- Assisted in the execution of live entertainment and special events, supporting the Phillies’ fan engagement strategy.
- Delivered superior guest service, contributing to a positive and memorable game-day atmosphere.
Education
Bachelor of Science - Sport Management
St. John’s University
Queens, NY12.2024
Skills
- Google Workspace
- MS Office
- Archtics
- Zendesk
- Leadership
- Organization
- Fast learner
Timeline
Programs and Engagement Intern
USA Football
09.2024 - Current
Ticket and Fan Services Intern
Philadelphia Eagles
05.2024 - 08.2024
Community Relations Intern
New York Islanders
09.2023 - 08.2024
50/50 Seller
New York Jets
08.2023 - 04.2024
Entertainment Staff Member
Philadelphia Phillies
03.2023 - 11.2023
Bachelor of Science - Sport Management
St. John’s University
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