Emma Woode
Plano
Summary
Detail-oriented healthcare professional with 5+ years of experience in patient care, virtual care, care coordination, scheduling, compliance, and electronic health records (EHR). Proven ability to support multidisciplinary healthcare teams in fast-paced clinical and outpatient settings while maintaining accurate documentation, ensuring regulatory compliance, and delivering exceptional patient-centered service. Skilled in patient communication, provider support, data management, healthcare technology, and administrative operations. Strong organizational, problem-solving, and interpersonal skills with a commitment to improving patient experiences and operational efficiency. Currently pursuing a Master of Healthcare Administration (MHA) at Texas Woman's University, with an expected graduation date of December 2027.
Overview
1
1
Certification
7
7
years of professional experience
Work History
Virtual Patient Companion
Texas Health Resources
Dallas
02.2026 - Current
- Monitor patient safety through virtual observation technology in a centralized command center
- Collaborated with nurses and healthcare teams to prevent falls and enhance patient safety initiatives
- Communicated with patients via audio and video systems to ensure safety and compliance
- Document patient observations and escalate safety concerns appropriately
- Supported hospital operations through real-time monitoring and effective interdisciplinary communication
- Utilize healthcare technology systems and electronic medical records to maintain accurate documentation
Patient Care Technician
HCA Healthcare- Medical City Denton
Denton
01.2023 - 02.2026
- Coordinate communication between nurses, providers, and healthcare staff to support efficient patient care operations
- Maintain accurate patient documentation and electronic health records using Epic
- Support compliance with hospital policies, safety standards, and infection control procedures
- Assist with patient admissions, transfers, and discharge coordination
- Monitor patient safety and collaborate with interdisciplinary healthcare teams in a high-volume surgical/trauma unit
- Train and support new staff members on unit workflows and procedures
Medical Assistant
Windhaven Adolescent & Sports Medicine
Addison
09.2021 - 01.2026
- Coordinated patient scheduling and referrals, ensuring timely clinical documentation for improved patient flow
- Verified insurance information and maintained accurate patient records
- Assisted providers with administrative and clinical support duties in an outpatient setting
- Facilitated communication between patients, providers, and office staff to enhance care coordination
- Ensured compliance with HIPAA regulations and clinic procedures to protect patient confidentiality and clinic integrity
Community Health Intern
Baylor Scott & White Health
Dallas
06.2025 - 08.2025
- Assisted with administrative coordination for community health programs, outreach events, and healthcare initiatives
- Participated in community health fairs and assisted with kidney screening events for underserved populations
- Supported biometrics and kidney screening workflows, including documentation and patient follow-up coordination
- Managed data entry, scheduling, documentation, and database maintenance using REDCap and Excel
- Conducted follow-up communication regarding health screenings and appointments
- Maintained organized healthcare records while ensuring documentation accuracy and confidentiality
- Worked closely with healthcare professionals, community health workers, and community partners to support operational workflows
- Developed and presented a diabetes education presentation focused on prevention, health education, and community health awareness at the conclusion of the internship
Sales Associate
Dillard's
Frisco
10.2019 - 08.2021
- Delivered excellent customer service in a high-volume retail environment
- Maintained accurate transaction records and handled administrative tasks efficiently
- Developed strong communication, problem-solving, and multitasking skills
Education
Master of Healthcare Administration (MHA) -
Texas Woman's University
07-2026
Bachelor of Science - Public Health
Texas Woman's University
Skills
- Patient Care Coordination
- Electronic Health Records (Epic EHR)
- Medical Documentation
- Patient Safety & Quality Care
- Scheduling & Appointment Coordination
- Healthcare Technology
- HIPAA Compliance
- Provider & Interdisciplinary Team Collaboration
- Data Entry & Records Management
- Community Health & Health Education
- Patient Communication
- Microsoft Office Suite (Word, Excel, PowerPoint)
- Customer Service
- Organization & Time Management
- Problem Solving
- Attention to Detail
Certification
- BLS
Accomplishments
- National Honor Society
Timeline
Virtual Patient Companion
Texas Health Resources
02.2026 - Current
Community Health Intern
Baylor Scott & White Health
06.2025 - 08.2025
Patient Care Technician
HCA Healthcare- Medical City Denton
01.2023 - 02.2026
Medical Assistant
Windhaven Adolescent & Sports Medicine
09.2021 - 01.2026
Sales Associate
Dillard's
10.2019 - 08.2021
Master of Healthcare Administration (MHA) -
Texas Woman's University
Bachelor of Science - Public Health
Texas Woman's University