Emma Yawn
Statesboro,GA
Summary
I am a dynamic professional with a strong work ethic and exceptional customer service skills, demonstrated as a Prior Authorization Specialist at Southern Family Medicine. I have a proven ability to enhance client satisfaction and retention through active listening and effective conflict resolution. I also successfully increased salon revenue through strategic marketing as a Hair Salon Owner, showcasing multitasking and organizational processes.
Overview
6
6
years of professional experience
Work History
PA Specialist
Southern Family Medicine
01.2023 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Collaborated with team members to develop best practices for consistent customer service delivery.
Hair Salon Owner
Self Employed- Dash Studio Salon
01.2020 - 12.2022
- Maintained a clean, safe, and welcoming salon environment for clients and staff members.
- Developed a loyal clientele with exceptional communication skills and attention to detail.
- Oversaw payroll processing, budgeting, tax preparation tasks as part of managing financial aspects of the salon business.
- Increased salon revenue through effective marketing strategies and promotional campaigns.
- Expanded service offerings based on market demand analysis which resulted in increased bookings from new target segments.
Hairstylist
Van Michael Salon
01.2019 - 01.2020
- Consistently maintained cleanliness of the workspace, ensuring a safe and welcoming environment for clients.
- Built a loyal clientele through exceptional customer service and attention to detail in styling techniques.
- Processed payments, entering sales in register for prompt customer service.
- Enhanced client satisfaction by providing personalized haircuts, styling, and color services.
- Collaborated with fellow stylists to create a positive work environment and share best practices.
- Increased salon revenue by upselling products and additional treatments during appointments.
Education
Certified Medical Biller And Coder - Medical Billing And Coding
Georgia Southern University
Statesboro, GA03-2025
Master Cosmetologist - Cosmetology And Barbers
Aveda Institute
Atlanta, GA06-2020
Skills
- Time management
- Multitasking and organization
- Customer service
- Strong work ethic
- Attention to detail
- Dedicated team player
Accomplishments
- Created and maintained a clientele of over 200 women in less than 6 months of my salon being in business with my unique social media marketing abilities
- Telephone Service - Professionally processed 80+ calls per day, providing information and service to ensure customer satisfaction.
- Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of service complaints and customer satisfaction.
Timeline
PA Specialist
Southern Family Medicine
01.2023 - Current
Hair Salon Owner
Self Employed- Dash Studio Salon
01.2020 - 12.2022
Hairstylist
Van Michael Salon
01.2019 - 01.2020
Certified Medical Biller And Coder - Medical Billing And Coding
Georgia Southern University
Master Cosmetologist - Cosmetology And Barbers
Aveda Institute
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