Emma Young
Cobblebank, Melton,VIC
Summary
Dynamic Administration Officer with a proven track record at Owen's Transport, excelling in payroll administration and document processing. Recognized for meticulous attention to detail and exceptional professionalism, I effectively managed office systems and enhanced customer satisfaction through proactive communication and problem-solving skills. Committed to driving operational efficiency and team collaboration.
Overview
6
6
years of professional experience
Work History
Administration Officer
Owen's Transport
Brooklyn, Vic
09.2011 - 09.2014
- Verified accuracy of employee timesheets before submitting them for payroll processing.
- Assisted with payroll processing activities such as time sheet entry into system.
- Verified accuracy of invoices before processing payment requests.
- Prepared and maintained office filing systems, including paper and electronic files.
- Scanned documents into electronic format for storage in database systems.
- Responded promptly to customer inquiries via email or telephone calls.
- Responded to incoming phone calls, directed calls to appropriate personnel, took messages and responded to customer inquiries in a professional manner.
Administration Assistant
Rail road Transport
Brooklyn, Vic
06.2010 - 09.2011
- Provided administrative support to the management team.
- Answered incoming calls in a professional manner.
- Processed financial documents, contracts, expense reports and invoices.
- Tracked and submitted employee timesheets to prepare for payroll processing.
- Ordered office supplies as needed to maintain adequate inventory levels.
- Directed customer inquiries to appropriate department personnel.
Call Centre Inbound
Toll Ipec
Melbourne, Vic
08.2009 - 06.2010
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Identified the needs of customers promptly and efficiently.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
Call Centre Representative
White Pages
Melbourne, VIC
09.2008 - 05.2010
- Managed high volumes of incoming calls while maintaining composure and professionalism.
- Provided exceptional customer service through effective communication and problem-solving.
- Resolved customer inquiries, questions and concerns to consistently offer quality service and meet performance benchmarks.
- Maintained strong call control and quickly worked through scripts to address problems.
- Navigated through computer systems to review information and respond appropriately to callers.
- Updated customer accounts, addresses and contact information within call management databases.
- Identified opportunities to upsell additional products or services when appropriate.
- Supported sales team members to drive growth and development.
- Developed effective working relationships with team members across multiple departments.
- Attended regular training sessions on updates and changes within the industry or organization.
Education
St.Albans Girls School
Diploma - Reiki Level 1 - 4
International Association of Therapists
Skills
- Office management
- Payroll administration
- Document processing
- Invoice verification
- Time management
- Data entry
- Attention to detail
- Records management
- Professionalism
- Administrative background
- Multi-line phone systems
Timeline
Administration Officer
Owen's Transport
09.2011 - 09.2014
Administration Assistant
Rail road Transport
06.2010 - 09.2011
Call Centre Inbound
Toll Ipec
08.2009 - 06.2010
Call Centre Representative
White Pages
09.2008 - 05.2010
St.Albans Girls School
Diploma - Reiki Level 1 - 4
International Association of Therapists