Summary
Overview
Work History
Education
Skills
Affiliations
Timeline
Generic

Emma Zambori

Westerville,OH

Summary

High-energy, determined, and skilled offering my 4 years of expertise with working in the customer service and food sales industry! My work ethic is very strong, I am serious about my ambitions that I desire, the mindset I hold high believes I'm capable of accomplishing all the goals, challenges, and success's life brings my way!

My skills include Money handling. My bubbly and enthusiastic personality welcomes and inspires others. Promoting positive cocktail and dining experience! Skillful in offering personalized recommendations as well as upselling making my customers feel more satisfied than walking in. Organized while efficient towards keeping a healthy and clean working environment and I'm able to manage closing and open responsibilities. Focused on providing my absolute best professional service and support to every visitor. I am a hands-on quick learner with excitement for new possibilities I’m open to everyday.

I believe I would be a great asset and person to work with for any team! My self-growth inspires me each day to continue on building towards my dream life. I can't wait to look back on how I create my life.

Overview

4
4
years of professional experience

Work History

Server

Winking Lizard Tavern
Westerville, OH
09.2023 - 12.2023
  • Answered [Number] calls per shift to assist with customer questions and concerns.
  • Maintained updated knowledge through continuing education and advanced training.
  • Leveraged [Software] skills to input and compile data gathered from various sources.
  • Exceeded customer satisfaction by finding creative solutions to problems.
  • Achieved cost-savings by developing functional solutions to problems.
  • Recognized by management for providing exceptional customer service.
  • Worked with cross-functional teams to achieve goals.
  • Modified existing software systems to enhance performance and add new features.
  • Maintained schedule of class assignments to meet deadlines.
  • Maintained open communication with team members and stakeholders, resulting in successful project outcomes.
  • Assisted with customer requests and answered questions to improve satisfaction.
  • Collaborated with cross-functional team to define features and build powerful and easy-to-use products and customer-facing workflow tools.
  • Completed day-to-day duties accurately and efficiently.
  • Displayed strong telephone etiquette, effectively handling difficult calls.
  • Understood and followed oral and written directions.

Crew Member

Candy Kitchen Shoppes
Bethany Beach, DE
06.2023 - 08.2023
  • Welcomed and thanked guests to demonstrate appreciation for patronage.
  • Chopped ingredients and prepped food items ahead of lunchtime and dinner rush periods.
  • Packed fast food products in approved containers, cups, and bags.
  • Upheld high standards of productivity and quality in operations.

Server

Pie
Bethany Beach, DE
06.2023 - 08.2023
  • Cleaned tables and chairs to prepare dining area for next customers.
  • Checked identification to verify if guests meet minimum age to legally purchase or consume alcoholic beverages.
  • Collected dirty dishes and glasses from tables or counters, preparing areas for next diners.
  • Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
  • Served food and beverages to patrons and confirmed complete orders.
  • Responded to ad hoc cleaning duties at end of shift.
  • Addressed complaints to kitchen staff and served replacement items.
  • Informed customers of daily specials and signature menu items.
  • Accurately recorded orders on cash register and point-of-sale system.
  • Took orders from customers accurately and in a timely manner.
  • Brought wine selections to tables with appropriate glasses and poured for customers.
  • Satisfied customers by topping off drinks and offering condiments, napkins and other items.
  • Stayed informed about daily specials, new menu items, promotions.
  • Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
  • Performed opening and closing duties such as setting up the dining area, restocking supplies.
  • Garnished dishes and beverages to serve visually appealing menu items.
  • Filled condiments and napkin containers during slack periods.
  • Greeted guests and provided menus.
  • Promoted desserts, appetizers and specialty drinks to optimize sales.
  • Operated POS terminals to input orders, split bills and calculate totals.
  • Stocked service areas with supplies during slow periods.
  • Set up tables in between patrons to reduce wait times.
  • Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.

Team Trainer

Wendys Fast Food
Westerville, OH
03.2020 - 06.2023
  • Worked collaboratively across departments and with various stakeholders to deliver comprehensive, effective training sessions.
  • Monitored training activities occurring on construction crews to promote maximum crew safety, performance and effectiveness.
  • Stayed up to date on all areas of [Type] operations.
  • Created individual learning plans to address gaps in employee knowledge and skillsets.
  • Monitored training costs and prepared budget reports to justify expenditures.
  • Monitored, evaluated and recorded training activities or program effectiveness.
  • Created and offered additional materials to enhance training.
  • Explained goals and expectations required of trainees.
  • Assisted in hiring crew members to expedite on-boarding process.

Education

High School Diploma -

Westerville Central High School
Westerville, OH
05-2021

Skills

  • Supply Restocking
  • Table Bussing
  • Safe Food Handling
  • Suggestive Selling
  • Dining Customer Service
  • Cash Handling
  • Liquor, Wine, and Food Service
  • Effective Customer Upselling
  • Order Accuracy
  • Sales Techniques
  • Positive and Professional
  • Quality Control
  • Guest Seating
  • Dish Preparation

Affiliations

  • Daily yoga practice, I also love to reflective journal, and keep a gratitude log!
  • I enjoy nature walks and taking time to workout.
  • Cooking and trying new recipes fuels my fire.
  • Reading a good book.

Timeline

Server

Winking Lizard Tavern
09.2023 - 12.2023

Crew Member

Candy Kitchen Shoppes
06.2023 - 08.2023

Server

Pie
06.2023 - 08.2023

Team Trainer

Wendys Fast Food
03.2020 - 06.2023

High School Diploma -

Westerville Central High School

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Emma Zambori