Asset Protection Investigator
Walmart
10.2024 - Current
- Patrolled store and staffed designated posts for visible security presence to customers and associates.
- Minimized loss for the company through timely resolution of cases involving theft, fraud, and policy violations.
- Managed evidence collection processes meticulously, ensuring proper documentation was maintained at all times for legal proceedings or insurance claims purposes.
- Collaborated with law enforcement agencies to assist in criminal investigations and ensure successful prosecution of offenders.
- Improved asset protection efforts by conducting thorough internal and external investigations.
- Established strong working relationships with local law enforcement personnel, ensuring smooth cooperation during joint investigations or information-sharing initiatives.
- Assisted fellow investigators in complex cases when needed, sharing expertise on specific tactics or technologies used in asset protection work.
- Conducted regular reviews of CCTV footage to monitor employee behavior for adherence to company policies concerning cash handling, merchandise handling, and theft prevention protocols.
- Created an open line of communication between asset protection personnel and store associates, fostering a collaborative approach towards loss prevention efforts.
- Maintained a detailed knowledge of company products, services, and policies to better understand potential vulnerabilities and devise strategies accordingly.
- Streamlined case management processes for increased efficiency in resolving incidents and reducing overall losses.
- Viewed store CCTV, alarm and exception reporting systems to monitor activity and detect theft.
- Utilized advanced analytical skills to identify patterns in suspicious activity, leading to more effective interventions against potential threats.
- Reduced shrinkage rates by identifying areas of vulnerability within the organization and implementing targeted loss prevention strategies.
- Maintained a high level of confidentiality while handling sensitive information during investigations and reporting procedures.
- Ensured compliance with all relevant laws, regulations, and company policies throughout the course of investigations.
- Resolved conflicts between employees or customers related to suspected thefts or other fraudulent activities professionally and diplomatically.
- Performed security walks around store to monitor employee and customer activities.
- Investigated and apprehended shoplifters and other potential criminals in store to increase protection and apply safety measures.
