Emma Ziesemer
Waconia,MN
Summary
Efficient, accurate and detail-oriented, with innate drive to provide exceptional service. Attentive to client preferences and modern trends in aesthetics. Positive attitude with consistent record of building clientele and achieving high rates of client retention.
Overview
5
5
years of professional experience
Work History
Salon Manager
Spalon Montage
05.2022 - Current
- Oversaw salon employee performance, facility cleanliness, and sales.
- Managed cash flow, business transactions, banking, and accounting processes.
- Provided staff coaching, mentoring, and consultation to enhance performance and professional development.
- Maintained general appointment calendar
- Coached and trained employees to optimize performance and achieve demanding business objectives.
- Maximized business efficiency by completing thorough and accurate daily management tasks such as overseeing registers, organizing inventory, and delegating tasks.
Front Desk Manager
Safari Island Community Center
10.2019 - 05.2022
- Trained new staff on correct procedures, compliance requirements, and performance strategies.
- Controlled cash and credit card payment transactions at front desk to successfully reduce errors.
- Responded to telephone, email and in-person inquiries regarding memberships and guest concerns.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Managed over 50 customer calls per day.
Kennel Help
Wings & Whistles Dog Training & Boarding Facility
07.2018 - 10.2019
- Cleaned and maintained kennel areas for optimized hygiene, including cages, runs and yards.
- Trained new staff on kennel maintenance, animal care and feeding protocols.
- Mixed and administered special food formulas to individual animals based on unique dietary needs.
- Recorded dogs' intake and output, physical condition and behavior for updated kennel logs.
- Prepared and administered medications and treatments as prescribed by veterinarian.
- Minimized animal injury risk by monitoring behaviors and eliminating safety hazards.
Education
Bachelor of Economics - Financial Economics
Gustavus Adolphus College
Saint Peter, MN05.2025
High School Diploma -
Waconia Senior High School
Waconia, MN05.2021
Skills
- Training
- Advanced Interpersonal Skills
- Managing Multiple Tasks
- Revenue Growth
- Employee Relations
- Customer Service
- Communication Skills
- Decision-Making Skill
- Client Relations
- Corrective Actions
Languages
English
Native or Bilingual
Spanish
Professional Working
Timeline
Salon Manager
Spalon Montage
05.2022 - Current
Front Desk Manager
Safari Island Community Center
10.2019 - 05.2022
Kennel Help
Wings & Whistles Dog Training & Boarding Facility
07.2018 - 10.2019
Bachelor of Economics - Financial Economics
Gustavus Adolphus College
High School Diploma -
Waconia Senior High School
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