Emma Zou
Richardson,Texas
Summary
Experienced Claim Associate with background in handling and processing diverse types of insurance claims.
Highly-motivated employee with desire to take on new challenges. Trustworthy teammate with benefit knowledge and rapport-building skills.
Overview
18
18
years of professional experience
Work History
Claim Associate-SIU
State Farm
Richardson, TX
11.2023 - Current
- Providing an efficient and accurate investigation of auto claims with suspicious loss indicators while delivering a remarkable customer experience.
- Handling high volume of diverse tasks across multiple coverages and jurisdictions simultaneously while meeting tight deadlines.
- Reviewing case files, documents, evidence, and other materials related to investigations.
- Assisted in the collection and analysis of medical records for fraud investigations alongside assigned claim handlers.
- Maintained detailed and well-organized records throughout all open investigations.
Claim Associate-Auto ILR
State Farm
Richardson, TX
03.2023 - 11.2023
- Communicated with customers and associates over the telephone and internet reporting in English, Mandarin and Cantonese.
- Gathered and documented loss information.
- Worked in a collaborative team environment to handle a large volume of claims and telephone calls.
- Used State Farm claims systems and other technologies to perform job duties.
Waitress
Silver Palace Restaurant
Houston, TX
01.2013 - 06.2014
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Displayed enthusiasm and promoted excellent service to customers in English, Mandarin and Cantonese .
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Managed over 80 customers per day.
Book Service and Customer Service
Fangsuo Commune
Guangzhou, China
01.2012 - 07.2012
- Stocked bookshelves by organizing book carts, transporting books and materials to correct location and examined books in operative condition as needed.
- Created in-store and window displays.
- Helped with book events: organizing talks, signing sessions and reading groups etc.
- Provided efficient and courteous service to customers.
- Built and maintained positive working relationships with co-workers.
- Reviewed sales performance and met sales targets.
Education Project Assistant
Guangdong Institute Of Education
Guangzhou, China
08.2011 - 12.2011
- Kept multiple education projects on schedule by managing deadlines and adjusting workflows.
- Coordinated with elementary schools, middle schools, teachers and transportation services.
- Gathered requirements for ongoing projects and organized details for management use.
- Compiled reports and recorded activities for projects as part of comprehensive, compliance-driven recordkeeping strategies.
Book Service
Wenjinge Bookstore
Guangzhou, China
01.2007 - 08.2007
- Stocked bookshelves and examined books to operative condition as needed.
- Assisted with shipments, orders and invoices—verified all for accuracy.
- Packing and sealing to prepare materials for shipping.
- Provided efficient courteous service to customers.
Education
Master of Arts - Archaeology And Museology
Sun Yat-sen University
06.2011
Bachelor of Science - Tourism Management
Harbin University of Science And Technology
07.2006
Skills
- Trilingual: English/Mandarin/Cantonese
- Multitasking Abilities
- Teamwork and Professionalism
- Problem-Solving
- Claims Investigation
Affiliations
- Little shepherd Foundation
- Feed My Starving Children
- Minnie's Food Pantry
- Methodist Dallas Medical Center
- Bowie Elementary
- Canyon Creek Elementary
- Park City Baptist Church Children's Choir
- Highland Park Presbyterian Church Children's Program
- International Chinese Reading Association
- Rutherford B. H. Yates Museum
Timeline
Claim Associate-SIU
State Farm
11.2023 - Current
Claim Associate-Auto ILR
State Farm
03.2023 - 11.2023
Waitress
Silver Palace Restaurant
01.2013 - 06.2014
Book Service and Customer Service
Fangsuo Commune
01.2012 - 07.2012
Education Project Assistant
Guangdong Institute Of Education
08.2011 - 12.2011
Book Service
Wenjinge Bookstore
01.2007 - 08.2007
Master of Arts - Archaeology And Museology
Sun Yat-sen University
Bachelor of Science - Tourism Management
Harbin University of Science And Technology
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