Emma Felix
Tucson,AZ
Summary
Detail-oriented professional with over 7 years of experience in office operations, student enrollment, and data entry. Proven track record of maintaining accurate records while working efficiently in fast-paced environments. Skilled in data management, communication, and ensuring compliance.
Overview
11
11
years of professional experience
Work History
Registrar/Office Manager
Chicanos Por La Causa Community Schools
10.2021 - Current
- Entered student information into the database, ensuring completeness and compliance with AZED standards.
- Ensured accurate student records by maintaining and updating information in SIS.
- Provided weekly attendance reports and follow up with at risk students.
- Maintained and secured student files to meet State compliance.
- Improved data integrity by conducting internal audits of student records and making necessary corrections.
- Responded to student records request in a timely manner.
- Transcript Analysis and creating of new student schedules when needed.
- Collaborated with teachers using the BARR Model
- Provided student data reports to District team.
- Developed and implemented registration policies and procedures.
Registrar
Academy of Math and Science- Prince
11.2019 - 10.2021
- Monitored enrollment status of new students, tracking progress from initial interest to verified status.
- Entry of accurate student data and daily attendance into SIS.
- Organized, reviewed, and filed paperwork for secure recordkeeping.
- Proctor placement assessment on potential new students.
- Assigned students to appropriate class sections based on placement assessments and created schedules.
- Maintain accurate student records for over 600 students.
- Answered incoming calls, directing them to the appropriate staff member.
- Assist parents and students with any questions regarding enrollment or school events.
- Processed student withdrawals in the database, ensuring that all withdrawal paperwork was completed accurately.
- Send and respond to student records request in a timely manner.
Registrar/Secretary
Envision High School
06.2019 - 11.2019
- Served breakfast and keep track of served vs offered meals.
- Greeted parents and visitors with a welcoming smile.
- Enter attendance/tardies into SchoolMaster.
- Evaluated transcript and transfer credits from previous school via SchoolMaster.
- Enter student schedules into SchoolMaster.
- Posted teacher grades into SchoolMaster and printed report cards.
- Ordered office/classroom supplies.
- Accurately coded invoices and transferred to our Accounting Department.
- Performed enrollment and withdrawal of students and collected necessary documents.
- Maintained original CUM folders organized and updated digital copies.
- Responded to student records request in a timely manner.
- Insured 45-day screenings for new students were completed.
- Called parents regarding concerns or updates on student.
- Submitted monthly reports of purchases made with CPLC credit card.
- Ordered and kept track of monthly and daily city bus passes for students.
- Answered and operated multi-line phone.
Attendance Clerk/Substitute Coordinator
La Cima Middle School
03.2017 - 06.2019
- Maintained accurate records of all absences, truancy and disciplinary actions.
- Entered daily student attendance via Tyler SIS program with minimal errors.
- Called parents to inquire about students who were absent.
- Greeted parents and visitors in-person and via telephone calls.
- Assisted teachers with requesting time off in Aesop/Frontline if needed.
- Sorted and placed mail into staff mailboxes.
- Assisted Registrar with collecting documents for student enrollment.
- Arranged for substitute teachers to ensure appropriate classroom coverage.
- Submitted both certified and classified absentee reports twice a week.
Customer Service Representative
Infinity Auto Insurance
08.2016 - 12.2016
- Assisted policy holders with questions regarding account
- E-mail and/or fax documents to authorized policy holders
- Processed requested changes on policy
- Maintained average handle time, adherence, and quality up to company standards
- Gathered appropriate information from policy holders to minimize company losses
- Assisted agents with policy quotes and system issues
- Received incoming calls and transferred to appropriate department if needed.
Receptionist/Collector Agent
Cash Time Auto Title Loans
06.2013 - 08.2015
- Fax and/or E-mail loan account documents
- Greeted incoming customers with a positive attitude and smile
- Answered incoming calls and transferred to the proper department
- Cashed checks while maintaining register and bank box balanced
- Kept files organized and gathered any files due for title release
- Assisted customers with delinquent accounts in order to come to a mutual agreement
- Work on collection queue calls, E-mails, and collection letters
- Ordered and distributed office supplies
Education
High school diploma -
Flowing Wells High School
Tucson, AZ05.2010
Skills
- Knowledge of School Data Management Programs (PowerSchool, SchoolMaster, & SchoolMint)
- Bilingual
- Records Management and Data Entry
- Excellent Customer Service Skills
- Report Generation
- Proficient in Microsoft Office Programs
- Quick and Efficient Learner
- Knowledge of Office Equipment Operation
- Organized, Punctual, and Detail-Oriented
- Effective Communication
Timeline
Registrar/Office Manager
Chicanos Por La Causa Community Schools
10.2021 - Current
Registrar
Academy of Math and Science- Prince
11.2019 - 10.2021
Registrar/Secretary
Envision High School
06.2019 - 11.2019
Attendance Clerk/Substitute Coordinator
La Cima Middle School
03.2017 - 06.2019
Customer Service Representative
Infinity Auto Insurance
08.2016 - 12.2016
Receptionist/Collector Agent
Cash Time Auto Title Loans
06.2013 - 08.2015
High school diploma -
Flowing Wells High School
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