Emma Ann Keller
Evansville,IN
Summary
Compassion and integrity. I genuinely care about the people I've met so far in my healthcare experience and I can say with full honesty that I have strived to make their day better than it would have been otherwise. I love working with people and I am forever thankful that I went back to school for my CMA. I truly am amazed at the stories and experiences I've had in the last four years working in the medical field as an assistant to a Primary Care doctor. I do have plans to continue my education, beginning later this year, for my LPN. I love learning, I want to know anything and everything someone is willing to teach me and be able to apply it later in life.
Highly motivated and committed Medical Assistant with proven history of superior performance at individual, team and organizational levels. Multitasks and prioritizes workloads with little or no supervision. Detail-oriented professional looking to bring medical background and team-building skills to deadline-driven environment.
Experienced, with extensive knowledge of medical regulations and policies. Offers strong dedication to informed patient care, administrative excellence and confidentiality.
Overview
9
9
years of professional experience
1
1
Certification
Work History
CMA
Ascension St. Vincent
Northside Crossing Evansville, IN
06.2020 - Current
- Improved patient experiences by efficiently managing appointments and maintaining organized medical records.
- Enhanced clinic efficiency by assisting physicians with routine procedures and diagnostic tests.
- Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
- Ensured patient safety and comfort during examinations, effectively addressing concerns and answering questions.
- Boosted patient satisfaction by providing compassionate care and promptly addressing needs during visits.
- Reduced wait times by swiftly processing insurance claims, verifying coverage, and obtaining pre-authorizations when necessary.
- Coordinated patient referrals to specialists or other healthcare providers as needed for comprehensive care management plans.
- Empowered patients through education on self-management techniques for chronic conditions such as diabetes or hypertension.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
Banquet Bartender
Farmer And Frenchman
Henderson, KY
01.2017 - 09.2019
- Enhanced guest satisfaction by providing exceptional bartending services and maintaining a clean, organized bar area.
- Increased beverage sales by demonstrating extensive knowledge of drink recipes and suggesting popular cocktail choices.
- Streamlined bar operations by efficiently preparing and serving beverages to meet high-volume demands during events.
- Promoted positive customer experiences with attentive service, engaging conversations, and strong problem-solving skills.
- Collaborated with banquet staff to ensure seamless event execution, resulting in increased client satisfaction and repeat business.
- Reduced inventory discrepancies by conducting regular stock checks and accurately recording all transactions related to liquor usage.
- Managed cash handling responsibilities for the bar, ensuring accurate accounting and minimizing losses due to errors or theft.
- Assisted in menu planning and drink selection for themed events, resulting in unique experiences for clients and their guests.
Merchandising Specialist
O'Reilly Auto Parts
Morganfield, KY
04.2015 - 01.2017
- Increased sales by implementing strategic merchandising plans and product displays.
- Enhanced store appearance through effective space utilization and creative visual displays.
- Collaborated with vendors for promotional support, securing better pricing and deals for the store.
- Analyzed sales data to determine optimal product placement and inventory levels, maximizing profitability.
- Conducted regular store audits to ensure adherence to company policies and maintain high standards of presentation.
- Optimized inventory turnover by developing strong relationships with suppliers and effectively managing stock levels.
- Improved customer satisfaction by ensuring products were always available, well-presented, and accurately priced.
- Assisted management in creating seasonal floor plans that catered to current trends while maintaining brand identity.
- Implemented planogram updates, ensuring products were displayed according to company guidelines for maximum exposure.
Education
Certified Medical Assistant
Ross Medical
Owensboro, KY03.2020
Skills
- HIPAA Compliance
- Healthcare Ethics
- Immunization Administration
- Diagnostic Testing
- Clinical Documentation
- Medical Coding
- Medical Terminology
- Emergency Response
- EKG Administration
- Internal Medicine Knowledge
- Multitasking Abilities
- Critical Thinking
- Procedure Assistance
Certification
CMA AAMA
BLS Certified
Well versed in a large variety of medications, as well as possible interactions between different medications.
Intuitive with person to person interactions and able to read people.
I excell at critical thinking and problem solving under pressure; able to make decisions and act appropriately in emergencies or in day to day work.
Affiliations
- History
- Documentaries
- Physiology
References
References available upon request.
Timeline
CMA
Ascension St. Vincent
06.2020 - Current
Banquet Bartender
Farmer And Frenchman
01.2017 - 09.2019
Merchandising Specialist
O'Reilly Auto Parts
04.2015 - 01.2017
Certified Medical Assistant
Ross Medical
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