Bolaji E. Binuyo
IT System Engineer
Kansas City,MO
Summary
Top notch IT support engineer with hands-on experience using modern tools to support enterprise IT services. Strong MS 365 and active directory background, exceptional troubleshooting skills with outstanding accountability for my contributions. Passionate to learn new technologies to drive business growth and improve technical know-how.
Overview
4
4
Certifications
7
7
years of post-secondary education
5
5
years of professional experience
Work History
Site Support Specialist
Zensar Technologies, Vyaire Medical
Wichita, USA, USA
05.2020 - 10.2020
- Established troubleshoot standards, increasing IT response time (by 20%) and gained trust among engineers and operators.
- First point of contact, tending to hardware/software/networking services, configuring workstations and medical test equipment to support business operations.
- Managed an IT Service Management ticketing queue (ServiceNow), supporting over 1000 production workstations and users, performing break-fix on devices, and coordinating when necessary.
- Frequently administered enterprise apps and devices using Microsoft Intune, co-managed with SCCM for deployment.
- Implemented remote access tools (MobilePASS), to ensure remote access and credential guard.
- Worked interactively with software team on reported bugs and assisted in deployment of release fix. Then followed up with clients to verify customer satisfaction following problem resolution.
Deskside Support Engineer
CenturyLink
Century, KS
06.2017 - 02.2020
- Managed hundreds of thousands CenturyLink users (onsite/remote) and devices using ServiceNow, responding to customer complaints within given SLO, resolving and closing tickets in given SLA.
- Configured on-premise devices for widows 10 migration using SCCM integrated with Intune, while deploying images, updating user policies, apps, data, and settings with autopilot when needed.
- Coordinated with Network Engineers to administer cost effective troubleshooting tools that saves over $100,000.
- Over 200% track-record of ticket closure with a 97% customer satisfactory rating; exceeding given SLA.
- Created standardized protocols for documenting processes, technical tasks, training new hires in line with company policies to enabling repeatable results.
- Administered user account profiles, access, data, and apps using MS 365 and Active directory (hybrid).
- Acquired and maintained knowledge of company product, support policies and delivery method to provide technically accurate solutions to users and reduce ticket calls.
Technical Support Specialist
Kansas Journal Services
Lenexa, KS
05.2014 - 09.2016
- Worked interactively with remote IT team to break/fix desktop devices, reimage and setup office 365 user accounts and apps.
- Migrated users from Windows XP to Windows 7 platform, backing up apps, settings and user data as requested.
- Configured network devices (Cisco routers & switches), implementing WAN/LAN topologies in an enterprise setup.
- Explained technical information in clear terms to non-technical individuals, resolving hardware systems, networks, & telephone issues quickly and accurately. Resolved up to 15 average technical support inquiries daily.
- Submitted service tickets for equipment maintenance requests, Collaborating with supervisors to escalate and address customer technical issues.
Education
Master of Science - Electrical & Computer Engineering, Advanced Engineering Design
University of Missouri - Kansas City
Kansas City, MO 08.2020 - Current
Bachelor of Science - Electrical and Computer Engineering
University of Missouri - Kansas City
Kansas City, MO 01.2017 - 05.2020
Associate of Applied Science - Information Technology
Johnson County Community College
Overland Park, KS 08.2011 - 12.2013
Skills
Windows 10
Windows Server 2012
Linux
Mac
Active Directory
ServiceNow
SCCM
Azure AD, MDM, Intune
Networking
Powershell
Microsoft (Office) 365
Customer service
Application & Software support
Customer interaction & Troubleshooting
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Projects
- Team Lead: Smart Security Autonomous Robot Project (UMKC Senior Year): Led a team of 4-students in designing a self-navigating security robot that uses: Open CV for vision control, Sensors (like Sonar, Inertia, Pir) for autonomous decision making, and Vex Motors for response to sensor data.
- Project Lead: Azure IAAS provisioning (200+ users’ setup for remote access) (Biggie-Smalls Auto) June 2019: Migrated on-premises devices to Azure cloud, using ITIL methodologies as guidelines in administering Azure AD (Hybrid) user accounts to provision user apps and remote services implemented with Microsoft Intune.
Certification
Modern Desktop Administrator
Timeline
Master of Science - Electrical & Computer Engineering, Advanced Engineering Design
University of Missouri - Kansas City
08.2020 - Current
Site Support Specialist
Zensar Technologies, Vyaire Medical
05.2020 - 10.2020
Deskside Support Engineer
CenturyLink
06.2017 - 02.2020
Bachelor of Science - Electrical and Computer Engineering
University of Missouri - Kansas City
01.2017 - 05.2020
Technical Support Specialist
Kansas Journal Services
05.2014 - 09.2016
Associate of Applied Science - Information Technology
Johnson County Community College
08.2011 - 12.2013