Emma C. Stone
Birmingham,AL
Summary
Dynamic Spa Manager with a proven track record at Cahaba Dermatology and Spa, excelling in conflict management and financial oversight. Enhanced client satisfaction through strategic marketing and team training, leading to a significant increase in new patrons. Proficient in QuickBooks, I bring strong organizational skills and a high-energy attitude to drive operational success.
Overview
6
6
years of professional experience
Work History
Spa Manager
Cahaba Dermatology and Spa
Hoover, AL
03.2023 - Current
- Performed administrative duties such as budgeting, financial reporting, payroll processing, client tracking and billing systems.
- Collaborated closely with vendors to ensure quality products at competitive prices.
- Guided new members on tours of spa facility and clearly explained available services, resulting in influx in new patrons.
- Optimized team performance by training new employees on customer service, day-to-day activities and account management procedures.
- Ensured that all equipment was properly maintained according to manufacturer guidelines.
- Assisted in developing marketing strategies for increasing revenue from existing clients as well as attracting new business.
- Monitored operations to verify compliance with applicable health, safety or hygiene standards.
- Actively recruited and trained qualified professionals for all spa positions.
- Conducted regular staff meetings to ensure consistency in service delivery.
Spa Supervisor
Cahaba Dermatology and Spa
Hoover, AL
10.2022 - 03.2023
- Performed basic accounting duties such as payment collection, bank and drawer reconciliation and internal audits to keep finances on track.
- Monitored daily spa activities and team performance to check cleanliness, assess performance and handle high-priority clients.
- Analyzed customer feedback surveys to identify areas for improvement within the spa services offered.
- Managed inventory levels of supplies and products to optimize availability while minimizing costs.
- Maintained accurate records of all transactions related to payroll, invoices, deposits.
- Provided daily supervision of spa staff to ensure efficient operations and customer satisfaction.
Accounts Payable Assistant
Cahaba Dermatology and Spa
Hoover, AL
10.2022 - 03.2023
- Conducted research on past due invoices when necessary.
- Performed financial calculations for amounts due, interest charges and balances.
- Communicated effectively with vendors regarding billing inquiries or discrepancies.
- Performed data entry into accounting system to ensure accuracy of financial reporting.
- Reconciled monthly statements and transactions to keep records accurate and current.
Front Desk Coordinator & Administrative Support
Cahaba Dermatology and Spa
Hoover, AL
08.2021 - 10.2022
- Received phone calls to assist customers in scheduling, rescheduling, or canceling appointments.
- Organized online bookings and processed online payments using NexTech.
- Completed new guest enrollment paperwork and set up accounts in the computer system.
- Adhered to HIPAA requirements to safeguard patient confidentiality.
- Coordinated project materials by managing physical and digital files, monitoring spreadsheets, and updating reports.
- Handled payment processing, and provided customers with receipts, proper bills, and change.
- Delivered key administrative support to coworkers, taking on additional tasks during peak times.
- Maintained accurate bookkeeping of important files, running reports and delivering updates on occupancy and revenues.
- Composed correspondence, reports and meeting notes.
Patient Advocate - Receptionist
Medplex Outpatient Surgery Center
Birmingham, AL
05.2019 - 12.2019
- Helped patients understand care, coverage and payment responsibilities and rights.
- Managed database of patient information and frequently used computerized systems to track details.
- Accessed patient information through variety of office software applications, maintaining strict confidentiality to remain compliant with HIPAA regulations.
- Greeted visitors and established purpose of visit to complete check-in procedure quickly.
- Analyzed accuracy and completeness of patient documents such as insurance claims, medical bills and legal paperwork.
Education
High School Diploma -
Spain Park High School
Birmingham, AL2016
The University of Alabama
Tuscaloosa, ALSkills
- Conflict management
- Employee training
- Proficient in Microsoft Office
- Drawer balancing
- Administrative skills
- Bookkeeping
- Office equipment proficiency
- Organizational strengths
- High-energy attitude
- Effective planning
- Data entry
- Payroll administration
- Operational oversight
- Expense reporting
- QuickBooks proficiency
Timeline
Spa Manager
Cahaba Dermatology and Spa
03.2023 - Current
Spa Supervisor
Cahaba Dermatology and Spa
10.2022 - 03.2023
Accounts Payable Assistant
Cahaba Dermatology and Spa
10.2022 - 03.2023
Front Desk Coordinator & Administrative Support
Cahaba Dermatology and Spa
08.2021 - 10.2022
Patient Advocate - Receptionist
Medplex Outpatient Surgery Center
05.2019 - 12.2019
High School Diploma -
Spain Park High School
The University of Alabama
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