Emmachalyne Mcmurray
Conyers,Georgia
Summary
Dedicated and detail-oriented professional with a passion for providing exceptional patient care in the dental industry. Seeking a challenging position in a reputable dental office where I can utilize my experience in scheduling appointments, verifying insurance, and handling patient requests effectively.
Overview
3
3
years of professional experience
Work History
Dental Office Assistant
Social Six Dental Studio
01.2021 - 08.2023
- Improved patient satisfaction by efficiently managing appointment scheduling and cancellations, answering phone calls, and greeting patients upon arrival.
- Verified patients' insurance coverage, explaining benefits, and assisting with claims processing for both PPO and HMO plans.
- Handled patient inquiries, resolved issues promptly, and ensured a positive patient experience.
- Coordinated with dental hygienists and dentists to ensure smooth patient flow and efficient treatment schedules.
- Maintained accurate patient records and updated information in the practice management system.
- Fostered strong relationships with both new and existing patients, resulting in increased patient retention rates for the dental practice.
Education
Associate of Science - Dental Hygienist Degree
Lanier Technical College
Oakwood, GA05.2017
Skills
- Dental Terminology
- Proactive attitude
- HIPAA Compliance
- Maintaining confidentiality
- Patient check-in
- Detail Oriented
- Claims Processing
- Phone Etiquette
- Patient Scheduling
- Insurance Verification
- Filing systems
- Payment Processing
Timeline
Dental Office Assistant
Social Six Dental Studio
01.2021 - 08.2023
Associate of Science - Dental Hygienist Degree
Lanier Technical College
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