Summary
Overview
Work History
Education
Skills
Timeline
Generic

Emma Cummings

Seattle,WA

Summary

Driven to learn quickly, advance computer proficiency and training in industry operations. Solid background in field and office settings supporting team needs. Flexible and hardworking team player focused on boosting productivity and performance with conscientious and detail-oriented approaches. Hardworking novice therapy practitioner driven to improve patient lives with high-quality and caring support.

Overview

17
17
years of professional experience

Work History

Intern

REST
05.2023 - 07.2023
  • Analyzed problems and worked with teams to develop solutions.
  • Sorted and organized files and reports.
  • Participated in workshops and presentations related to projects to gain knowledge.
  • Interacted with clients and other community providers by phone, email, or in-person to provide up to date and resourceful information to clients.
  • Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
  • Developed effective improvement plans in alignment with goals and specifications.
  • Evaluated customer needs and feedback to drive product and service improvements.
  • Conducted regular reviews of operations and identified areas for improvement.
  • Helped meet changing demands by recommending improvements to business systems or procedures.
  • Completed research, compiled data, updated spreadsheets, and produced timely reports.
  • Collaborated with senior management on new initiatives to build confidence.
  • Explored new technologies and approaches to streamline processes.
  • Provided project progress updates and proposed solutions to issues.
  • Developed and maintained relationships with clients.
  • Conducted extensive research for company resource projects.
  • Gathered, organized and information that would be resourceful to clients.
  • Maintained a clean work environment
  • Assisted with Closing Duties

Cashier

RoostedHr Temp Service
05.2022 - 09.2022
  • Greeted customers entering store and responded promptly to customer needs.
  • Built relationships with customers to encourage repeat business.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Welcomed customers and helped determine their needs.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Restocked and organized merchandise in front lanes.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Stocked, tagged and displayed merchandise as required.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Answered questions about store policies and addressed customer concerns.
  • Worked closely with shift manager to solve problems and handle customer concerns.
  • Addressed customer needs and made product recommendations to increase sales.
  • Upsold additional products and services to customers, increasing revenue.
  • Performed cash, card and check transactions to complete customer purchases.
  • Operated cash register to record transactions accurately and efficiently.
  • Handled cash with high accuracy and took care to check bills for fraud.
  • Used POS system to enter orders, process payments and issue receipts.
  • Learned duties for various positions and provided backup at key times.
  • Worked with floor team and managers to meet wide range of customer needs.
  • Responded promptly to requests for assistance, spills and customer inquiries.
  • Maintained current knowledge of store promotions and highlighted sales to customers.
  • Processed refunds and exchanges in accordance with company policy.
  • Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
  • Encouraged customers to make additional purchases by highlighting current deals and keeping lane well-stocked.
  • Checked personal identifications during alcohol and tobacco sales.
  • Kept cash wrap stocked, products faced and shelving free of misplaced items or trash.
  • Set up new sales displays each week with fresh merchandise.
  • Conducted inventory counts by adding each item in stock and documenting in computer system.
  • Monitored self-checkout systems and provided help in resolving complex problems.
  • Demonstrated product features, answered questions and redirected objections to highlight positive aspects.
  • Helped customers navigate applications and in-store technology to deliver best-in-class experiences.
  • Identified and resolved discrepancies and errors in customer accounts.

Gardener

Homeschooling Parent
02.2018 - 11.2020
  • Maintained cleanliness and safety of job sites by properly disposing of waste and returning tools and equipment to proper storage locations.
  • Identified and removed invasive plants and noxious weeds for garden aesthetics and ecosystem health.
  • Continued learning about plants, gardening techniques and best practices to provide customers with accurate and constructive information.
  • Used shears, pruners, and chainsaws to prune and trim hedges and shrubs.
  • Maintained gardening tools and equipment by sharpening and cleaning tools to keep in good working condition.
  • Planted and cultivated by preparing soil and watering and fertilizing plants for thriving and healthy results.
  • Communicated with neighbors and children by answering questions and addressing concerns to provide them with regular updates on garden status.
  • Removed debris and waste from outdoor areas.
  • Cut trees and shrubs to shape and maintain landscape.
  • Performed fall and spring cleanup to clear brush and debris from landscaped areas.
  • Kept accurate and up-to-date records of scheduled tasks, tools and material inventory to maintain gardens and track progress.
  • Planned and designed gardens by selecting plants and layouts to create beautiful and functional outdoor spaces.
  • Provided advice and recommendations to neighbors and children on plant selection, garden design and maintenance for enhanced client support.
  • Monitored weather and soil conditions by checking for moisture and adjusting watering and fertilizing.
  • Prepared soil for planting and sowing.
  • Inspected gardens for pests, weeds and diseases.
  • Trimmed greenery, shrubs, and hedges to maintain uniform appearance.
  • Monitored and evaluated condition of trees, shrubs, lawns and flowerbeds.
  • Performed equipment maintenance and repairs to keep tools functional for projects.
  • Collaborated with gardeners to plan and design outdoor spaces.
  • Removed tree stumps, roots and debris for cohesive landscape appearance.
  • Coordinated with other landscaping professionals to improve outdoor areas.
  • Developed and implemented strategies for water conservation.
  • Developed and maintained efficient irrigation system for outdoor areas.
  • Designed programs for landscape maintenance, pest management, composting, and other related topics.
  • Educated children and members of public on plant biology and health.

Security Guard

Securitas
09.2016 - 11.2016
  • Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
  • Remained calm, assertive, and mindful to think critically and problem solve during stressful situations.
  • Secured premises and personnel by patrolling property and monitoring surveillance equipment.
  • Responded quickly to incidents and assessed active situations for security concerns.
  • Responded quickly to emergency situations to assess and deflect issues.
  • Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
  • Completed full building and grounds patrols to spot and investigate concerns.
  • Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
  • Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
  • Checked and verified photo identification prior to granting facility access.
  • Worked independently and collaboratively to resolve urgent issues to protect lives and property.
  • Answered alarms, investigated disturbances, and contacted law enforcement personnel to escalate crises.
  • Interacted assertively but non-confrontationally with personnel and general public.
  • Recorded observations and occurrences and interviewed witnesses to complete and submit incident report.
  • Adhered to established procedures and posted orders to enforce company rules, policies and regulations to general public.
  • Regulated vehicle and pedestrian traffic onto building grounds.
  • Placed necessary outgoing calls to verify alarms, dispatch proper authorities and notify proper parties.
  • Analyzed and produced course-of-action reports and escalated issues outside scope of expertise to management.

Volunteer

Rainier Valley Food Bank
01.2009 - 01.2016
  • Assisted with special events and programs.
  • Maintained clean, neat, and operational facilities to serve program needs.
  • Used strong interpersonal communication skills to convey information to others.
  • Supported engaging, fun, and smooth-running events by helping with organization and planning.
  • Communicated with staff members to stay informed about volunteer opportunities and events.
  • Represented organization positively and professionally while providing community with much-needed services.
  • Participated in volunteer orientations and training sessions to learn about organizational changes and mission updates.
  • Completed daily domestic tasks in shelters and group homes to assist people in need.
  • Guided troubled individuals to tools and resources necessary for healing.
  • Planted and maintained gardens to provide fresh produce for individuals in need.
  • Approached issues proactively to best meet current and future community needs.
  • Helped clients navigate social services system and access needed resources.
  • Coordinated with different service providers to meet clients' individual needs.
  • Took active role in patient and family planning process, detailing instructions, and responding appropriately and effectively to questions and concerns.
  • Supported clients through development of new life skills, obtaining resources and transitioning back to society.
  • Cultivated strong network of providers delivering necessary assistance to the community.
  • Intervened in crisis situations to obtain support for clients and reduce escalation or recurrence risks.
  • Assisted clients with obtaining housing, employment and support resources.

Event Security Guard

Hempfest
01.2007 - 01.2015
  • Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
  • Responded quickly to incidents and assessed active situations for security concerns.
  • Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
  • Secured premises and personnel by patrolling property
  • Remained calm, assertive, and mindful to think critically and problem solve during stressful situations.
  • Interacted assertively but non-confrontationally with personnel and general public.
  • Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
  • Responded quickly to emergency situations to assess and deflect issues.
  • Recorded observations and occurrences and interviewed witnesses to complete and submit incident report.
  • Adhered to established procedures and posted orders to enforce company rules, policies and regulations to general public.
  • Participated in staff meetings, special events, and professional development activities.
  • Permitted entry with escort for approved persons into secure locations.
  • Monitored employee activities, confirming compliance with security regulations.
  • Completed full building and grounds patrols to spot and investigate concerns.
  • Worked independently and collaboratively to resolve urgent issues to protect lives and property.
  • Secured personal and company goods against robbery, vandalism, and illegal entry.
  • Provided basic first aid and CPR to individuals in need of medical care until arrival of emergency medical personnel.
  • Regulated vehicle and pedestrian traffic onto building grounds.
  • Oversaw entry and exit of thousands of employees and visitors daily.
  • Reported irregularities such as fire and safety hazards to maintenance.
  • Contacted law enforcement in case of unauthorized persons, documents, and materials.
  • Identified violators and escorted departing personnel to guard against theft of property.

Education

No Degree - Entry Level Computer Tech

Youth Tech @ Orion Center
Seattle, WA
12.2011

GED -

Seattle Vocational College
Seattle
01.2007

Skills

  • Creative and Resourceful
  • Client Relationships
  • Mail Routing
  • Environmental Policy
  • Telephone Etiquette
  • Idea Brainstorming
  • Report Exceptions
  • Verbal and Written Communication
  • Attention to Detail
  • Client Guidance
  • Interpersonal and Social Skills
  • Collaboration
  • Internal and External Communications
  • Multitasking and Organization
  • Compiling Information
  • Outstanding Communication Skills
  • Statistical Data Gathering

Timeline

Intern

REST
05.2023 - 07.2023

Cashier

RoostedHr Temp Service
05.2022 - 09.2022

Gardener

Homeschooling Parent
02.2018 - 11.2020

Security Guard

Securitas
09.2016 - 11.2016

Volunteer

Rainier Valley Food Bank
01.2009 - 01.2016

Event Security Guard

Hempfest
01.2007 - 01.2015

No Degree - Entry Level Computer Tech

Youth Tech @ Orion Center

GED -

Seattle Vocational College

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Emma Cummings