Emma Duplechain

• Offered community resource guidance to clients to meet family needs for assistance.
• Consulted with other professionals to gain insight and advice and build strong network within organization.
• Developed education and social programs to provide clients with knowledge and skills for healthy, productive lives.
• Interviewed clients to assess needs and determine most suitable needs and services.
• Implemented evidence-based interventions to address diverse client needs including mental health, addiction, trauma, and family dynamics.
• Collaborated with school personnel to identify students in need of social work services and develop individualized interventions.
• Enhanced client self-sufficiency through goal setting, problem-solving, and skill-building activities.
• Educated clients and families on mental health, wellness and recovery topics.
• Evaluated clients' social, emotional and psychological needs to create treatment plans.
• Participated in professional development and training opportunities to enhance clinical skills.

• Offered community resource guidance to clients to meet family needs for assistance.
• Consulted with other professionals to gain insight and advice and build strong network within organization.
• Conducted outreach to local referral sources to build strong partnerships for supportive services.
• Participated in ongoing professional development opportunities to stay current on best practices within the field of social work.
• Mediated between family members to facilitate conflict resolution and build healthy family relationships.
• Improved client outcomes by developing and implementing individualized service plans.
• Interviewed clients to assess needs and determine most suitable needs and services.
• Implemented evidence-based interventions to address diverse client needs including mental health, addiction, trauma, and family dynamics.
• Coordinated referrals for specialized services, ensuring timely access to essential supports such as housing or medical care.
• Collaborated with multidisciplinary teams to optimize client care and improve overall wellbeing.
• Conducted comprehensive assessments to identify client needs and develop appropriate interventions.
• Developed strong rapport with clients by establishing trust and maintaining open lines of communication throughout the internship experience.
• Represented organization within local communities to provide advocacy services to clients and establish relationships with other organizations.
• Educated clients and families on mental health, wellness and recovery topics.
• Evaluated clients' social, emotional and psychological needs to create treatment plans.
• Participated in interdisciplinary team meetings to coordinate care for clients.
• Conducted home visits to assess clients' home environment and provide support.

• Prepared insurance claim forms, explained benefits, and outlined pricing details for procedures and services.
• Effectively resolved patient concerns or complaints, maintaining excellent client relations and promoting ongoing customer loyalty.
• Boosted dental practice revenue by optimizing billing procedures and diligently following up on outstanding payments.
• Maintained strict confidentiality of all patient records, ensuring compliance with HIPAA regulations and safeguarding sensitive personal information.
• Maintained a professional and welcoming atmosphere, fostering strong relationships with patients and encouraging referrals.
• Reduced wait times for patients through effective coordination of staff schedules and resource allocation.
• Maintained patient data with required regulatory chart documents, personal information and treatment consultation documentation.
• Reviewed flash reports, prepared bank deposits and posted daily revenues to stay on top of administrative demands.
• Developed successful marketing strategies to attract new patients while retaining existing clientele base.
• Assisted in the recruitment, hiring, and training of high-quality dental staff to ensure exceptional patient care.
• Implemented strict infection control protocols to safeguard the health and safety of patients and employees alike.
• Organized and participated in community outreach events, promoting dental health awareness and attracting new patients to the practice.
• Oversaw inventory management, ensuring timely procurement of supplies while minimizing costs through strategic vendor negotiations.
• Maintained a clean and sterile work environment to prevent cross-contamination and infection.
• Provided chairside assistance during examinations, improving dentist efficiency and patient satisfaction.
• Explained treatment procedures and instructed patients on home care guidelines.
• Created dental impressions used for diagnostics, opposing models and study casts to make crowns, bridges, and other dental prosthetics.
• Recorded patients' health histories, documented current symptoms, and pulled up records from prior visits for dentists to view and evaluate.
• Reduced appointment cancellations by implementing reminder calls and text messaging services, resulting in improved scheduling efficiency.

• Managed daily cash handling procedures, ensuring accuracy in transactions and preventing losses due to discrepancies.
• Resolved customer complaints professionally, resulting in increased customer satisfaction and loyalty.
• Assisted with team responsibilities by cleaning, managing cash registers, and product merchandising.
• Managed store personnel by delegating tasks and supervising daily operations.
• Engaged with customers to build rapport and promote long-term loyalty for increased sales.
• Trained and supervised new employees to apply best practices in customer service and store operations.
• Ensured compliance with company policies and procedures, maintaining a safe and secure work environment for all staff members.
• Implemented loss prevention measures to minimize shrinkage rates within the store effectively.
• Participated actively in weekly meetings sharing ideas that contributed directly towards improving operational efficiency across departments.

• Sanitized toys and play equipment each day to maintain safety and cleanliness.
• Provided a safe and nurturing environment for children, regularly monitoring indoor and outdoor spaces for potential hazards.
• Actively encouraged children to develop their communication, problem-solving and social skills.
• Assisted in preparation of meals and snacks to provide children with proper nutrition.
• Developed strong relationships with parents through regular communication about their child''s progress and needs.
• Engaged with children on individual basis to build positive relationships and promote learning.
• Promoted physical, academic, and social development by implementing diverse classroom and outside activities.
• Promoted language acquisition in young learners with engaging storytelling, songs, and word games.
• Collaborated with fellow daycare teachers to create a cohesive educational experience across all classrooms within the center.

Honors: Omega Nu Lambda Honor Society, Tau Sigma Honor Society

Latin Honors: Magna cum laude

Honors: Omega Nu Lambda Honor Society, Tau Sigma Honor Society, UASSW Distinguished Scholar’s Award, UASSW Dean’s Scholar’s Award