Emmah Bonham
Stigler
Summary
Developed exceptional customer service and communication skills in retail environment. Adaptable and quick to learn new systems and processes. Seeking to leverage these strengths to transition into new field and contribute effectively in diverse roles.
Overview
2
2
years of professional experience
Work History
Digital Personal Shopper
Walmart
06.2023 - Current
- Assisted customers in selecting products based on preferences and needs.
- Researched current trends and popular items to provide informed recommendations.
- Developed product knowledge through continuous learning and engagement with vendors.
- Collaborated with team members to ensure efficient shopping experiences for clients.
- Provided exceptional customer service by addressing inquiries and resolving issues promptly.
- Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
- Consistently met deadlines and quality goals for accuracy and timeliness.
- Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
- Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
- Tracked substitutions and informed customers of changes.
- Worked productively with customers to meet order requirements and service expectations.
- Reviewed customer orders closely to locate desired items and checked app regularly to identify changes.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Provided exceptional customer service by addressing any issues or concerns promptly, maintaining a positive reputation as a Personal Shopper.
- Balanced multiple tasks simultaneously, prioritizing urgent requests without compromising attention to detail or overall service quality.
- Mentored new Personal Shoppers by sharing industry knowledge and best practices, fostering a supportive team atmosphere that encouraged professional growth.
- Greeted clients entering store to provide welcoming environment and friendly customer service.
- Increased sales revenue by carefully selecting high-quality products tailored to the unique needs of each client.
- Fostered sense of community among clients by organizing exclusive shopping events, enhancing their engagement with personal shopping service.
- Managed online shopping orders and deliveries, ensuring timely receipt of purchases.
- Assisted clients in managing returns and exchanges, ensuring hassle-free process that maintained their trust in service.
- Recommended alternative products or options when specific items were out of stock or unavailable.
- Implemented feedback system to gather insights from clients, continuously improving personal shopping service offered.
- Selected correct products based on customer needs, product specifications and applicable regulations.
- Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
- Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
- Built relationships with customers and community to promote long term business growth.
- Set and achieved company defined sales goals.
- Developed and maintained strong working relationships with professionals within assigned territory.
- Presented professional image consistent with company's brand values.
- Achieved or exceeded company-defined sales quotas.
- Developed, maintained and utilized diverse client base.
Education
High School Diploma -
Stigler High School
Stigler, OK05-2023
Cosmetology - Cosmetology
Kiamichi Technology Center
Stigler, OK05-2023
Skills
- Customer service
- Attention to detail
- Planning and organization
- Decision-making
- Customer relations
- Relationship building
- Upbeat and outgoing attitude
- Verbal and written communication
- Strong interpersonal skills
- Deadline driven
- Order coordination
- Teamwork and collaboration
- Multitasking Abilities
- Excellent communication
- Organizational skills
- Team building
- Opening and closing procedures
- Conflict resolution
- Active listening
- Task prioritization
- Interpersonal communication
- Teamwork
- Reliability
- Problem-solving abilities
- Customer satisfaction
- Adaptability and flexibility
- Customer engagement
- Self motivation
- Goal setting
- Professionalism
- Time management abilities
- Continuous improvement
- Networking skills
- Problem-solving aptitude
Timeline
Digital Personal Shopper
Walmart
06.2023 - Current
High School Diploma -
Stigler High School
Cosmetology - Cosmetology
Kiamichi Technology Center
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