Emmah Kadi
Senior Admin Assistant
Nairobi,Nairobi
Summary
Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence. Possessing a Bachelor’s degree in Information Science with a specialization in Records and ICT, I am adept at managing and organizing information systems to enhance operational efficiency. Proven track record of implementing effective communication strategies and resolving complex customer issues, resulting in increased customer satisfaction and loyalty. Seeking to leverage my expertise in records management and information technology to contribute to the efficiency and accuracy of the Records Management team as a Records Management Officer. Known for my strong organizational skills, attention to detail, and ability to work collaboratively in fast-paced environments.
Overview
12
12
years of professional experience
8
8
years of post-secondary education
2
2
Languages
Work History
Senior Customer Care Assistant
NACADA
Nairobi, KE
06.2024 - Current
- Enhanced customer satisfaction by addressing and resolving issues in a timely manner.
- Developed strong relationships with clients, leading to increased repeat business and referrals.
- Demonstrated empathy and understanding while handling difficult customer interactions, maintaining professionalism at all times.
- Maintained detailed records of customer interactions, ensuring accurate documentation for future reference or escalation purposes.
- Facilitated clear communication between customers and other departments to address complex issues effectively.
- Streamlined the customer support process for better efficiency and reduced response times.
- Collaborated with team members to optimize customer care operations, resulting in higher quality service.
Senior Admin Assistant
NACADA
Nairobi, KE
11.2022 - 06.2024
- Ensure Authority service charter is prominently displayed at strategic points of entry in the Authority.
- Ensuring safety and confidentiality of data, information of office records, equipment and documents in programs department and managing day to day office affairs.
- Managing office equipment e.g fax, computer, scanner, telephone and make sure they are functional.
- Network within the corporation and outside through communication and dissemination of information to relevant departments, officers, stakeholders and clients.
- Preparing simple routine correspondences e.g reports, letters and typing from drafts.
Assistant Office Administrator
NACADA
Nairobi, KE
04.2018 - 11.2022
- Ensure Authority service charter is prominently displayed at strategic points of entry in the Authority.
- Coordinated communications, financial processing, registration, recordkeeping, and other administrative functions.
- Ensuring safety and confidentiality of data, information of office records, equipment and documents in programs department and managing day to day office affairs.
- Managing office equipment e.g fax, computer, scanner, telephone and make sure they are functional.
- Preparing simple routine correspondences e.g reports, letters and typing from drafts.
Office Administration Assistant
NACADA
Nairobi, KE
09.2012 - 04.2018
- Provide front office and administrative support to internal and external clients.
- Enhanced office efficiency by streamlining administrative processes and implementing new organizational systems.
- Evaluated current administrative procedures for potential improvements that led to increased time savings for staff members across departments.
- Assisted in event planning and execution, from securing venues to managing invitations and logistics during the events themselves.
- Increased team productivity with efficient scheduling and calendar management for staff meetings, appointments, and events.
- Upheld office standards in cleanliness by coordinating with maintenance staff to address any issues promptly.
Education
Bachelor of Science - Information Science
Kenya Methodist University
01.2022 - 09.2024
Diploma - Public Relations
University of Nairobi
Nairobi 05.2019 - 12.2021
Diploma course - Secretarial Studies
The Kenya Polytechnic
01.1999 - 01.2002
Skills
Audit preparation
Training delivery
Data privacy
Records classification
Customer Service
Digital file organization
Operational Efficiency
File Management
Complaint resolution
References
- Mr. Simon Mwangi |Deputy Director Corporate Communications (NACADA) |Tel: 0725115091
- Mrs. Winnie Mugi |Human Resources Manager| Parapet Cleaning Services |Tel: 0720 298 732
- Mrs. Rosemary Mwambura |Ricatti Business College |Tel: 0722 619 592
Timeline
Senior Customer Care Assistant
NACADA
06.2024 - Current
Senior Admin Assistant
NACADA
11.2022 - 06.2024
Bachelor of Science - Information Science
Kenya Methodist University
01.2022 - 09.2024
Diploma - Public Relations
University of Nairobi
05.2019 - 12.2021
Assistant Office Administrator
NACADA
04.2018 - 11.2022
Office Administration Assistant
NACADA
09.2012 - 04.2018
Diploma course - Secretarial Studies
The Kenya Polytechnic
01.1999 - 01.2002
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