BT/ Medical Billing Specialist /SO/Data Entry Clerk
EMMAH LANG
North East Security
Quincy,MA
Work Preference
Work Type
Full Time
Location Preference
On-SiteRemoteHybrid
Location:
Quincy, MA
Open to relocation:
No
4
Certificate
10
Years of experience
Certified Billing and Coding Specialist
Experienced with medical billing procedures and coding standards. Utilizes strong analytical skills to ensure accurate claim submissions and resolution. Knowledge of insurance guidelines and healthcare regulations, consistently delivering precise billing operations.
Certified Pharmacy Technician
Capable pharmacy team member proficient in assisting pharmacists with preparing prescriptions and meeting customer needs. Safety-oriented and well-organized with solid experience coordinating with insurance providers, prescribers and individuals to address issues. Good relationship-building and multitasking skills.
Behavior Technician
Professional behavior technician with strong skills in implementing and monitoring behavior intervention plans. Skilled in applied behavior analysis, data collection, and progress monitoring. Collaborative team member focused on achieving positive outcomes and adapting to evolving needs. Reliable and driven by results.
Homemaker for Informal Caregivers.
Resourceful Caregiver with experience in providing quality care to Adults of all ages. Skilled in creating age-appropriate activities to encourage physical, emotional and social development. Enjoys developing positive relationships with Adults and families.
Security Officer
Security professional with thorough understanding of implementing and maintaining security protocols. Known for reliability, flexibility in adapting to dynamic environments, and strong focus on collaborative efforts to achieve results. Adept in surveillance, incident response, and conflict resolution, bringing balanced approach to team alignment and operational efficiency.
Work History
4 Years 8 Months
01.2021 - 09.2025
4 Years 8 Months
Medical Billing Specialist /Data Entry Specialist
Hope bridge Autism Therapy Centers | Indianapolis, IN
01.2021 - 09.2025
- Assisting with the handling, reporting, and other processes regarding all payment transactions, merchant services, and accounting aspects.
- Ensure that the insurance companies we bill are billing the correct hours and rates.
- Assist in the handling of multiple specialty teams (internally and externally) which include, but are not limited to billing, benefit verification, claims and collections.
- Make recommendations for operational change and staff education to billing oversight (including Senior Medical Billing Specialists).
- Report to billing oversight on payer issues in order to ensure that the organization is compliant with federal and state regulations.
- Monitor and report on key metrics, including but not limited to cash collections, net A/R days, aging, initial denial rates, underpayments, clean claims %, write-offs, payment-to-charge percentage.
- Proactively perform root cause analysis and develop action plans when metrics do not meet internal goals or industry best practices (with direction and leadership from billing oversight).
- Inform billing oversight about trends and issues impacting performance. Summarize detailed data in a clear and concise manner so that information is actionable and in an easy-to-understand format.
- Contact insurance companies for payment requests, overdue payments, denied claims, arrangement payments, and resolution of claim issues.
- Verify and complete charge information in a database and submit claims to insurance companies.
- Works collaboratively in a team environment with a spirit of cooperation.
- Assist in insurance audits as they arise (when directed by billing oversight and through instructions).
- Audited patient accounts to resolve denials, underpayments, and billing discrepancies.
- Managed claim submissions, ensuring accurate coding and timely payer reimbursement.
- Reviewed billing records for compliance with payer guidelines and documentation standards.
8 Years 8 Months
01.2017 - 09.2025
8 Years 8 Months
Custodian
Stark Neurosciences Research Institute | Indianapolis, IN
01.2017 - 09.2025
- Achieve optimal cleanliness and organization within buildings and facilities at IUPUI.
- Perform heavy cleaning duties while reliably finishing on time.
- Maintained laboratories, offices, and common areas through thorough cleaning and sanitation routines.
- Disinfected restrooms, high-touch surfaces, and shared spaces to support safe facility operations.
- Removed waste, recyclables, and lab refuse while following proper disposal procedures.
- Reported maintenance concerns, safety hazards, and equipment issues to support timely resolution.
- Monitored supply levels and replenished restroom, breakroom, and sanitation materials.
5 Months
05.2026 - Current
5 Months
Behavior Technician
BCI ,Behavioral Concepts, Inc. | Quincy, MA
05.2026 - Current
- Monitored client progress and documented behavioral data for analysis and reporting.
- Trained new staff on applied behavior analysis techniques and ethical standards.
- Analyzed behavioral trends to adjust interventions for enhanced effectiveness.
- Developed engaging activities that promoted skill acquisition in clients.
- Provided feedback to supervisors regarding treatment plan efficacy and client responses.
- Promoted positive behavior change by utilizing reinforcement strategies, token economies, and behavior contracts.
- Improved client behavior by implementing individualized ABA therapy plans and tracking progress.
- Prevented instances of maladaptive behavior escalation using de-escalation techniques while maintaining a safe environment for both staff members and clients alike.
- Observed, monitored and recorded problem behaviors through accurate behavior-consequence data collection, graphs, and anecdotal notes.
- Maintained detailed records of client progress, enabling data-driven decision making for intervention adjustments and goal development.
- Assisted Board Certified Behavior Analysts in designing personalized treatment plans tailored to each client''s needs and goals.
1 Year 1 Month
09.2025 - Current
1 Year 1 Month
Security Officer
North East Security | Boston, MA
09.2025 - Current
- Patrolling and monitoring multiple premises to detect any irregularities, suspicious behavior, or security breaches.
- Responding to incidents regarding security and safety concerns, including writing detailed reports on incidents that occurred on the premises daily.
- Maintaining effective communications with all assigned security personnel and ensuring they are aware of and performing their duties in full compliance with facility security operations procedures and location policies.
- Collaborating with clients to understand their security needs and providing tailored solutions.
- Conducting foot patrols of the premises and communicating with local law enforcement units and fire departments as necessary.
- Using modern technology to monitor alarm signals and respond to alarms following the standard operations manual to notify the proper authorities.
- Maintaining proper use, completion, and submission of all forms associated with patrol activities and/or duties.
- Responding to requests for assistance and evaluating appropriate courses of action.
- Complying with all requirements/directives within the on-site operations manual/post orders.
2 Years 11 Months
02.2018 - 01.2021
2 Years 11 Months
Direct Support Professional
Tangram Inc. | Indianapolis, IN
02.2018 - 01.2021
- Elevate quality of life for patients by assisting with daily activities, including meal cooking, errands, housekeeping, dressing, grooming, and eating.
- Provide reliable support for doctor appointments through excellent emotional intelligence.
- Deliver consistent companionship, safety, and comfort.
- Delivered person-centered support for adults with developmental disabilities, promoting independence and dignity.
- Assisted with activities of daily living, including hygiene, meals, mobility, and safe transfers.
- Monitored behavior support plans and responded calmly to escalations using approved de-escalation techniques.
- Documented daily progress, incidents, and care updates accurately in electronic records.
- Supported community integration through transportation, appointments, recreation, and social activities.
3 Months
10.2017 - 01.2018
3 Months
Mail Handler Casual Laborer
United States Postal Service | Indianapolis, IN
10.2017 - 01.2018
- Monitored and ensured smooth processing of bulk mail to maintain timely delivery.
- Loaded and unloaded sacks, trays, and containers, maintaining safe handling of heavy mail materials
- Inspected incoming mail for damage, separation, and labeling errors before dispatch
- Followed postal safety and security procedures while maintaining clean, organized work areas
- Coordinated tray, sack, and container staging to support timely distribution and dispatch
- Supervised mail sorting workflows, ensuring accurate routing of letters, flats, parcels, and bundles
Education
Certified Pharmacy Technician/Assistant
Purdue University | Indianapolis, IN | 03-2025
Certified Billing and Coding Specialist - National Health Careers
Ivy Tech Community College | Indianapolis, IN | 04-2021
Human Resources Management Certificate
Cornell University | Ithaca, NY | 01-2019
Courses Completed: Aligning Employee Performance with Organizational Goals, Total Rewards Compensation, Navigating Labor Relations, Facilitating Staffing Decisions, Driving Engagement for HR, Employee Training and Development, Countering Bias in the Workplace for HR, Fostering a Coaching Culture, Consulting Skills for Internal HR
High School Diploma
Central Nine Career Center | Indianapolis, IN | 01-2019
Skills
Medical Coding
Medical Records
Organizational Skills
Computer Literacy
Written Communication Skills
Inventory Management
Data Entry
Analytical Skills
Certification
- Coaching and Developing Employees, LinkedIn Learning (January 2021)
- Building Trust, LinkedIn Learning (January 2021)
- Learn Emotional Intelligence: The Key Determiner of Success, LinkedIn Learning (January 2021)
- Supporting Your Mental Health While Working from Home, LinkedIn Learning (January 2021)
- The Six Morning Habits of High Performers, LinkedIn Learning (January 2021)
- Unconscious Bias, LinkedIn Learning (January 2021)
- Introduction to Psychology (Coursera learning 2026)
- Foundations of Health Care Data Analytics (Coursera learning 2026)
- Statistical Analysis and Data Modeling in Healthcare (Coursera learning 2026)
- Healthcare Data Visualization and Decision Support (Coursera learning 2026)
Timeline
Behavior Technician
BCI ,Behavioral Concepts, Inc.
05.2026 - CurrentRead more
Security Officer
North East Security
09.2025 - CurrentRead more
Medical Billing Specialist /Data Entry Specialist
Hope bridge Autism Therapy Centers
01.2021 - 09.2025Read more
Direct Support Professional
Tangram Inc.
02.2018 - 01.2021Read more
Mail Handler Casual Laborer
United States Postal Service
10.2017 - 01.2018Read more
Custodian
Stark Neurosciences Research Institute
01.2017 - 09.2025Read more
Central Nine Career Center - High School Diploma,
Read more
Purdue University - Certified Pharmacy Technician/Assistant,
Read more
Ivy Tech Community College - Certified Billing and Coding Specialist, National Health Careers
Read more
Cornell University - Human Resources Management Certificate,
Read more