Open To Work
Hi, I’m
EMMAH LANG
Quincy,MA
Summary
Certified Billing and Coding Specialist and Data Entry Specialist, with reliable work experience in nonprofit, government, education, and retail environments. Motivated, growth-minded professional and lifelong learner with advanced skills in medical coding, HR operations, multitasking, and creative problem solving. Highly driven to utilize interpersonal communication and time management skills to impact a growing organization through a dynamic Medical Coding position. Certified Pharmacy Technician/Assistant.
Overview
9
years of professional experience
1
Certification
Work History
North East Security
Security Officer
09.2025 - Current
Job overview
- Patrolling and monitoring multiple premises to detect any irregularities, suspicious behavior, or security breaches.
- Responding to incidents regarding security and safety concerns, including writing detailed reports on incidents that occurred on the premises daily.
- Maintaining effective communications with all assigned security personnel and ensuring they are aware of and performing their duties in full compliance with facility security operations procedures and location policies.
- Collaborating with clients to understand their security needs and providing tailored solutions.
- Conducting foot patrols of the premises and communicating with local law enforcement units and fire departments as necessary.
- Using modern technology to monitor alarm signals and respond to alarms following the standard operations manual to notify the proper authorities.
- Maintaining proper use, completion, and submission of all forms associated with patrol activities and/or duties.
- Responding to requests for assistance and evaluating appropriate courses of action.
- Complying with all requirements/directives within the on-site operations manual/post orders.
Hope bridge Autism Therapy Centers
Medical Billing Specialist /Data Entry Specialist
01.2021 - 09.2025
Job overview
- Assisting with the handling, reporting, and other processes regarding all payment transactions, merchant services, and accounting aspects.
- Advocate for the maximum number of hours our clients can receive.
- Ensure that the insurance companies we bill are billing the correct hours and rates.
- Act as a liaison between the insurance companies and Wellness Grove.
- Assist in the handling of multiple specialty teams (internally and externally) which include, but are not limited to billing, benefit verification, claims and collections.
- Routinely conduct audits and analysis to ensure optimal claims processing and reimbursement.
- Make recommendations for operational change and staff education to billing oversight (including Senior Medical Billing Specialists).
- Report to billing oversight on payer issues in order to ensure that the organization is compliant with federal and state regulations.
- Monitor and report on key metrics, including but not limited to cash collections, net A/R days, aging, initial denial rates, underpayments, clean claims %, write-offs, payment-to-charge percentage.
- Proactively perform root cause analysis and develop action plans when metrics do not meet internal goals or industry best practices (with direction and leadership from billing oversight).
- Inform billing oversight about trends and issues impacting performance. Summarize detailed data in a clear and concise manner so that information is actionable and in an easy-to-understand format.
- Contact insurance companies for payment requests, overdue payments, denied claims, arrangement payments, and resolution of claim issues.
- Ability to problem-solve regarding overpayments and underpayments (with collaboration and leadership from billing oversight).
- Maintains required billing records, reports, files, etc.
- Verify and complete charge information in a database and submit claims to insurance companies.
- Works collaboratively in a team environment with a spirit of cooperation.
- Assist in insurance audits as they arise (when directed by billing oversight and through instructions).
- Identify and communicate to billing oversight any holes in the current billing process and suggest methods of improvement.
- Answers main telephone line, determining if caller can be helped based on need or whether they need to be routed to another staff member, as appropriate.
IUPUI: Stark Neurosciences Research InstituteIndianapolis, IN
Custodian
01.2017 - 09.2025
Job overview
- Achieve optimal cleanliness and organization within buildings and facilities at IUPUI.
- Perform heavy cleaning duties while reliably finishing on time.
Tangram Inc.Indianapolis, IN
Direct Support Professional
02.2018 - 01.2021
Job overview
- Elevate quality of life for patients by assisting with daily activities, including meal cooking, errands, housekeeping, dressing, grooming, and eating.
- Provide reliable support for doctor appointments through excellent emotional intelligence.
- Deliver consistent companionship, safety, and comfort.
United States Postal ServiceIndianapolis, IN
Mail Handler
10.2017 - 01.2018
Job overview
- Ensured smooth processing of bulk mail by monitoring, loading, and unloading items.
- Transported mail from the cancelling machine to the distribution area for timely delivery.
- Evaluated mail sacks to ensure compliant packaging, emptiness, and structure.
Education
Purdue University
Certified Pharmacy Technician/Assistant
03.2025
Ivy Tech Community CollegeIndianapolis, IN
Certified Billing and Coding Specialist from National Health Careers
04.2021
Cornell University: ILR School
Human Resources Management Certificate
01.2019
University Overview
Courses Completed: Aligning Employee Performance with Organizational Goals, Total Rewards Compensation, Navigating Labor Relations, Facilitating Staffing Decisions, Driving Engagement for HR, Employee Training and Development, Countering Bias in the Workplace for HR, Fostering a Coaching Culture, Consulting Skills for Internal HR
Central Nine Career CenterIndianapolis, IN
High School Diploma
01.2019
Skills
Medical Coding
Computer Literacy
Medical Records
Organizational Skills
Human Resources
Outpatient Care
Medical Terminology
Inpatient Care
Mental Health
Analytical Skills
Inventory Management
Microsoft Office Suite
Medication Dispensing
Team Leadership
Data Entry
Computer Skills
Written Communication Skills
Strong Organizational Skills
Employee Relations
Time Management
Certification
- Coaching and Developing Employees, LinkedIn Learning (January 2021)
- Building Trust, LinkedIn Learning (January 2021)
- Learn Emotional Intelligence: The Key Determiner of Success, LinkedIn Learning (January 2021)
- Supporting Your Mental Health While Working from Home, LinkedIn Learning (January 2021)
- The Six Morning Habits of High Performers, LinkedIn Learning (January 2021)
- Unconscious Bias, LinkedIn Learning (January 2021)
Timeline
Security Officer
North East Security
09.2025 - Current
Medical Billing Specialist /Data Entry Specialist
Hope bridge Autism Therapy Centers
01.2021 - 09.2025
Direct Support Professional
Tangram Inc.
02.2018 - 01.2021
Mail Handler
United States Postal Service
10.2017 - 01.2018
Custodian
IUPUI: Stark Neurosciences Research Institute
01.2017 - 09.2025
Purdue University
Certified Pharmacy Technician/Assistant
Ivy Tech Community College
Certified Billing and Coding Specialist from National Health Careers
Cornell University: ILR School
Human Resources Management Certificate
Central Nine Career Center
High School Diploma