Emmah Taylor
Rochester
Summary
Dedicated and empathetic Ambulatory Tech offering experience in direct patient care and medical office management experience. Committed to obtaining highest level of patient satisfaction. Dedicated to complying with regulatory and practice standards. Cultivates trust and rapport with patients through excellent communication and interpersonal skills.
Experienced with providing compassionate and attentive care to individuals in need. Utilizes strong interpersonal skills and empathy to connect with clients and support their daily living activities. Knowledge of managing medication schedules and coordinating with healthcare providers to ensure comprehensive care plans.
Overview
5
5
years of professional experience
Work History
Caregiver
Happier at Home
08.2024 - Current
- Assisted clients with activities of daily living, promoting independence and quality of life.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Performed light housekeeping duties to maintain cleanliness standards while respecting the patient''s personal space.
- Built strong relationships with clients to deliver emotional support and companionship.
- Enhanced patient comfort by providing compassionate and attentive care, addressing individual needs and preferences.
- Coordinated closely with family members regarding updates on patient conditions or concerns that arose during the course of caregiving duties.
- Transported individuals to events and activities, medical appointments, and shopping trips.
Ambulatory Tech II/Medical Scribe/Prior Authorization Specialist
University of Rochester, Strong Memorial Hospital
04.2022 - 12.2024
- Documented notes during patient visits.
- Assessed, documented and monitored vital signs for patients within outpatient setting.
- Discussed histories and current symptoms or complaints with every patient.
- Responded to patient callbacks and phone-in prescription refill requests.
- Assisted with diagnostic testing by collecting and packaging biological specimens for internal and laboratory analysis.
- Maintained inventory, vaccination and product expiration logs to record updated documentation for tracking purposes.
- Collaborated with local pharmacies to resolve and clarify issues with patient medication.
- Input details about patient histories, physical examinations, medications and other information into physical or electronic charts.
- Maintained thorough knowledge of insurance plan requirements, facilitating accurate and timely completion of authorization forms.
- Supported physicians with comprehensive chart documentation, assisting in the reduction of administrative burden.
Access Associate/Medical Assistant
Rochester Regional Hospital
07.2021 - 04.2022
- Prepared treatment rooms for patients by cleaning surfaces and restocking supplies.
- Measured vital signs and took medical histories to prepare patients for examination.
- Interviewed and engaged patients to obtain medical history, chief complaints and vital signs.
- Responded to patient callbacks and phone-in prescription refill requests.
- Contacted pharmacies to submit and refill patients' prescriptions.
- Photocopied insurance cards, documented details and verified patient coverage for upcoming procedures or appointments.
- Retrieved faxes and uploaded documents to patient charts to assist clinical staff.
- Checked patients in and out for appointments and collected co-payments.
- Followed infection control procedures to protect patients and staff in waiting area.
- Called patients to confirm scheduled appointments and obtain additional details.
Cashier Assistant Manager, Cook
Wimpys Burger Basket
12.2019 - 07.2021
- Transitioned between breakfast and lunch service.
- Prepared food items to meet recipes, portioning, cooking and waste control guidelines.
- Assisted chef with planning easy but elegant appetizers to spark customer interest.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Maintained skill level of kitchen staff by properly coaching, counseling and disciplining employees.
- Took food orders from cashiers and cooked items quickly to complete order items together and serve hot.
- Restocked and organized merchandise in front lanes.
- Answered questions about store policies and addressed customer concerns.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Quickly and accurately counted drawers at start and end of each shift.
- Trained team members in successful strategies to meet operational and sales targets.
Automotive Technician
Vision Buick GMC
12.2020 - 03.2021
- Troubleshot and diagnosed faults with vehicle systems and components using OEM-specific code readers, diagnostic trees and online knowledgebase.
- Maintained compliance with dealer and manufacturer standards for warranty repair and maintenance actions.
- Completed full vehicle inspections to check for leaks, damage or other issues of concern.
- Broke down complex mechanical information into simpler parts for individuals with little or no understanding of system operations.
Busser
Valencia's Ristorante
03.2020 - 06.2020
- Worked quickly, communicated with other staff and always looked for better ways of completing tasks to improve productivity and keep tables ready for incoming guests.
- Maintained adequate levels of condiments and well-stocked drink stations to keep service flowing smoothly.
- Improved customer satisfaction rates by answering customers' questions and resolving issues efficiently.
- Transported dirty utensils, dishes and trays to kitchen to support efficient cleaning.
- Provided smooth and timely service to customers by providing additional silverware, extra napkins and cleaning spills.
Education
Associate of Arts - Psychology
Monroe Community College
08-2025
Certificate - Automotive Technology
Monroe 2 - Orleans BOCES Center For Workforce Development
Rochester, NY06.2020
High School Diploma -
Gates Chili High School
East Rochester, NY06.2020
Skills
- Service-Oriented
- Mechanical Troubleshooting
- Physical Stamina
- Work Area Cleanliness
- Money Handling
- POS Terminal Operations
- Recruitment and Hiring
- Originality and Creativity
- Decision Making
- Customer Service Management
- Assignment Delegation
- Team Leadership
- Budget Control
- Charting Expertise
- Understands Medical Procedures
- HIPAA Compliance
- Procedure Assistance
- Treatment Room Preparation
- Appointment Scheduling
- Problem Anticipation and Resolution
- Proofreading and Editing
- Elderly care
- Patient care
- Basic housekeeping
- Emotional support
- Relationship building
- Meal preparation
- Flexible schedule
- First aid and safety
- Alzheimer's care
- Direct patient care
Timeline
Caregiver
Happier at Home
08.2024 - Current
Ambulatory Tech II/Medical Scribe/Prior Authorization Specialist
University of Rochester, Strong Memorial Hospital
04.2022 - 12.2024
Access Associate/Medical Assistant
Rochester Regional Hospital
07.2021 - 04.2022
Automotive Technician
Vision Buick GMC
12.2020 - 03.2021
Busser
Valencia's Ristorante
03.2020 - 06.2020
Cashier Assistant Manager, Cook
Wimpys Burger Basket
12.2019 - 07.2021
Certificate - Automotive Technology
Monroe 2 - Orleans BOCES Center For Workforce Development
High School Diploma -
Gates Chili High School
Associate of Arts - Psychology
Monroe Community College
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