Emmajade Freemont
Omaha,NE
Summary
Dynamic and results-driven professional with extensive experience at Thia Maki & Sushi Restaurant, excelling in team leadership and guest experience optimization. Proven track record in training staff and enhancing customer satisfaction through effective problem-solving and collaboration. Skilled in POS terminal operation, ensuring accurate transactions and financial integrity.
Customer-focused Server Manager committed to offering best in fine-dining and family restaurant experiences. Knowledgeable and hands-on professional with expertise in complete serving and front-of-house operations. Cultivates satisfied and loyal clientele, resulting in bustling operations and ever-increasing sales volume.
Offering excellent organizational skills and passion for delivering exceptional customer service, eager to learn and develop in dynamic environment. Brings ability to quickly grasp operational procedures and effectively manage team activities. Ready to use and develop skills in communication and coordination in [Desired Position] role.
Overview
3
3
years of professional experience
Work History
Waitress Manager
Thia Maki & Sushi Resturaunt
10.2024 - 03.2025
- Oversaw daily restaurant operations, ensuring efficient service and customer satisfaction.
- Trained and mentored new servers on menu knowledge and best service practices.
- Resolved customer complaints promptly, enhancing dining experience and retention.
- Collaborated with kitchen staff to streamline food delivery processes, improving service speed.
- Maintained accurate cash drawer, adhering to financial policies and procedures.
- Trained new cashiers on operational procedures and customer service standards.
- Ensured cleanliness and organization of checkout area for optimal efficiency.
- Adapted quickly to changes in product promotions and pricing updates for accuracy.
- Enhanced customer satisfaction by providing efficient and friendly service during checkout.
- Supported stocking efforts by organizing shelves near the front end cashier area, maintaining a visually appealing presentation of merchandise.
- Balanced cash drawers accurately at the end of each shift, minimizing discrepancies and ensuring financial integrity.
- Addressed customer concerns promptly, resolving issues and maintaining strong relationships with patrons.
- Assisted in training new cashiers, sharing best practices and helping them become proficient in their roles.
- Maintained organized and orderly front end and removed carts, baskets, and debris.
- Utilized strong communication skills to relay pertinent information between customers and other staff members effectively.
- Processed credit card, EBT, and gift certificate payments with electronic computer system.
- Worked extended hours during holidays or peak seasons to provide additional support for increased customer traffic.
- Operated multiple types of payment terminals confidently, enabling diverse payment options for patrons.
- Collaborated with team members to ensure seamless store operations during busy periods.
- Developed and maintained positive customer relationships to enhance dining experience.
- Oversaw table assignments and optimized seating arrangements for improved guest flow.
- Enhanced guest satisfaction by promptly addressing inquiries and resolving complaints.
- Collaborated with kitchen staff to communicate special requests and dietary restrictions effectively.
- Monitored inventory levels of supplies, ensuring timely replenishment for uninterrupted service.
- Collaborated with kitchen staff to ensure timely delivery of food orders, enhancing the overall dining experience.
- Handled cash transactions accurately and responsibly when required.
- Kept register accurate through correct billing, payment processing, and cash management practices.
- Stepped into various roles within the restaurant as needed, showcasing adaptability and team player mindset.
- Completed closing duties efficiently after each shift to prepare the restaurant for next day operations.
- Increased customer satisfaction by providing exceptional service and maintaining a friendly demeanor.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Maintained clean and organized dining areas, upholding the restaurant''s high standards for cleanliness and aesthetics.
- Adhered to safety protocols by promptly addressing spills or other potential hazards in the dining area.
- Demonstrated expert knowledge of menu items by answering customer inquiries thoroughly and accurately.
- Processed orders and sent to kitchen employees for preparation.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Increased sales significantly by upselling higher-end products to customers.
- Answered customers' questions, recommended items, and recorded order information.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Printed dining checks with total due, collected payment and offered receipts to complete transactions.
- Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
- Developed rapport with regular customers, fostering loyalty and repeat business for the establishment.
- Assisted management with scheduling, inventory control, and other administrative tasks as needed.
- Noted special patron requests and followed up with kitchen to confirm delivery.
- Coordinated and managed dining room operations to ensure efficient service delivery.
- Processed customer transactions accurately and efficiently using POS system.
- Handled cash, credit, and digital payments while adhering to security protocols.
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Restocked and organized merchandise in front lanes.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
Cashier Team Lead
Thia Maki & Sushi Resturant
08.2022 - 02.2023
- Supervised cashier team, ensuring optimal customer service and efficient transaction processing.
- Trained new cashiers on operating systems and best practices for enhancing customer experience.
- Assisted in managing cash register operations, maintaining accuracy during high-volume transactions.
- Coordinated daily staff schedules to optimize coverage and improve workflow efficiency.
- Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
- Developed strong relationships with repeat customers through friendly service interactions.
- Led opening and closing procedures and conducted cashier drops, cash control and vault monitoring.
- Managed cash registers, ensuring accurate accounting and reducing discrepancies in daily reports.
- Quickly and accurately counted drawers at start and end of each shift.
- Operated POS cash register and equipment to collect payments.
- Conducted regular audits of register funds to minimize potential losses due to theft or error.
- Performed cash, card, and check transactions to complete customer purchases.
- Operated cash register to record transactions accurately and efficiently.
- Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
- Conducted inventory counts by adding each item in stock and documenting in computer system.
Education
High School Diploma -
Burke Highschool
Omaha, NE05-2013
GED -
Kaplan University Curriculum Taught Gedprep
Boystown Irtc09-2011
Skills
- Operating system management
- Team Training
- Backup management
- Crew coordination
- Load balancing
- System security
- Guest experience optimization
- Cleaning and sanitation
- Problem-solving
- Team leadership
- Customer service
- Conflict resolution
- Relationship building
- Money handling
- Collaboration and teamwork
- Operations management
- Front of house management
- Managing deliveries
- Performance improvement
- Calm and pleasant demeanor
- POS terminal operation
- Reliable and responsible
Timeline
Waitress Manager
Thia Maki & Sushi Resturaunt
10.2024 - 03.2025
Cashier Team Lead
Thia Maki & Sushi Resturant
08.2022 - 02.2023
High School Diploma -
Burke Highschool
GED -
Kaplan University Curriculum Taught Gedprep