Emma K. Ritterman
Fargo
Summary
Friendly, creative, and hardworking professional with a proven track record of delivering exceptional customer service in fast-paced retail environments. Demonstrated ability to multitask, solve problems, and create positive experiences for customers. Outside of work, I enjoy baking, reading, golfing, traveling, jewelry making and spending quality time with family and friends. Actively involved in community service, volunteering at the food bank and serving meals at Heart and Soul Cafe in Fargo.
Overview
6
6
years of professional experience
Work History
Guest Services
West Acres Shopping Center
12.2023 - Current
- Managed guest inquiries via telephone, email, and in-person communication, giving accurate information regarding the customer needs.
- Created welcoming and comfortable environment for guests.
- Greeting and assisting customers with inquiries regarding mall amenities, store locations, and hours of operation.
- Assisted customers in purchasing and activating gift cards.
- Managed lost and found items, including logging, tracking, and returning items to customers.
- Worked closely with security, maintenance, and cleaning operation teams to address customer concerns and improve the overall guest experience.
Animal Care Technician
Homeward Animal Shelter
04.2023 - 11.2023
- Maintained clean and safe living environments for animals by regularly cleaning enclosures.
- Administered medications to animals, ensuring their recovery and continued health.
- Helped in fundraising events, raising resources for shelter operations and animal care.
- Developed and implemented enrichment plans to keep animals healthy and stimulated.
- Transported animals to vet when veterinary assistance was needed.
- Educated visitors and staff on proper animal care and handling.
Golf Shop Attendant
El Zagal
05.2022 - 10.2022
- Performed daily closing functions and maintained accountability for shift-closing reports.
- Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
- Computed purchases and received and processed cash or credit payment.
- Opened and closed cash registers by counting money, separating charge slips and balancing drawers.
- Greeted customers to determine wants or needs.
Greenhouse Maintenance
NDSU Greenhouse
06.2019 - 08.2020
- Recorded data pertaining to experimentation and research.
- Physical labor that included cleaning duties and landscaping.
- Supervised nematode operations to determine proper chemical and application methods.
Education
Bachelor of Science - Business Administration
North Dakota State University
Fargo, ND05-2024
High School Diploma -
Fargo North High School
05.2020
Skills
- Teamwork and Collaboration
- Problem Detection and Resolution
- Organizational Skills
- Customer Service
- Multitasking Abilities
- Reliability
Timeline
Guest Services
West Acres Shopping Center
12.2023 - Current
Animal Care Technician
Homeward Animal Shelter
04.2023 - 11.2023
Golf Shop Attendant
El Zagal
05.2022 - 10.2022
Greenhouse Maintenance
NDSU Greenhouse
06.2019 - 08.2020
Bachelor of Science - Business Administration
North Dakota State University
High School Diploma -
Fargo North High School
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