Emma Kate Davis
Flowood,MS
Summary
Highly organized Front Desk Receptionist with exemplary multitasking, time management and customer service skills. Responsible professional willing to go extra mile to assist others with solving problems. Detail-oriented Title Clerk well-versed in receiving, organizing and processing paperwork for Manufactured Home transfers. Adept at managing administrative and customer service requirements efficiently. Bringing excellent communication, time management and problem-solving abilities developed over 4 + years in field. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Versed in keeping fitting rooms clean and well-maintained. Excellent communication and customer service skills with hardworking nature and strong attention to detail.
Overview
8
8
years of professional experience
Work History
Title Clerk/Front Desk and Loan Processor
Regional Enterprises, LLC
09.2019 - Current
- Organized and prepared tax and title documents to transfer ownership of property.
- Collected and distributed messages to team members and managers to support open communication and high customer service.
- Enhanced customer satisfaction by providing efficient and professional front desk services.
- Organized, maintained and updated information in computer databases.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Sorted and delivered mail and packages upon arrival to correct staff members and departments.
- Completed all tasks in compliance with company policies and procedures.
- Assisted clients in understanding complex financial documents required for completing their loan applications successfully.
- Analyzed potential risks and evaluated loan products to identify suitable options for customers.
- Reviewed loan files for completeness, identified missing documentation, and generated condition lists for applicants.
- Ensured accuracy of client information, verifying data collected during the application process and updating records as needed.
- Assisted loan officers with origination and closing processes to fastrack procedures and promote teamwork.
- Monitored pipelines to track and log status of loans.
- Strengthened relationships with clients through consistent follow-up calls and personalized attention to their needs.
- Prepared documents for underwriting by verifying client income, credit reports, and other information.
Sales Person
Davis Aviation, Ink Now Knows As King Air Nation
06.2017 - 08.2019
- Logged reports, expenses, receipts, and sales in company database.
- Set and achieved company defined sales goals.
- Trained new employees on customer service, money handling and organizing strategies.
- Built relationships with customers and community to promote long term business growth.
- Managed key accounts in order to maintain strong relationships with top-tier clients.
- Enhanced product knowledge by attending training sessions and staying current with industry trends.
- Improved customer service and telecommunication skills to build lasting relationships.
Lead Fitting Room Associate
Old Navy
03.2016 - 10.2018
- Analyzed customer feedback to identify areas for improvement and implement necessary changes in fitting room operations.
- Cultivated strong relationships with returning clients by remembering their preferences and offering tailored assistance during each visit.
- Trained new associates in fitting room procedures, ensuring consistent service quality across the team.
- Answered customer questions and assisted with fittings by retrieving alternate sizes, colors, and clothing options.
- Placed customers' chosen items on racks inside fitting rooms and provided location of assigned rooms.
- Used in-store system to locate inventory and place special orders for customers.
- Implemented policies to maintain cleanliness and orderliness of fitting rooms, promoting a pleasant atmosphere for customers.
- Provided exceptional customer service during peak hours by quickly addressing inquiries or concerns within the fitting area.
- Engaged in friendly conversation with customer to better uncover individual needs.
Education
High School Diploma -
Heritage Christian Academy
05.2017
Skills
- Loan Documentation
- Legal Research
- Title processing
- Attention to Detail
- Customer Service
- Multitasking
- Friendly, Positive Attitude
- Computer Skills
- Workflow Planning
- Inventory Monitoring
- Continuous learning mindset
- Hospitality best practices
Languages
Ukrainian
Native or Bilingual
Russian
Native or Bilingual
Timeline
Title Clerk/Front Desk and Loan Processor
Regional Enterprises, LLC
09.2019 - Current
Sales Person
Davis Aviation, Ink Now Knows As King Air Nation
06.2017 - 08.2019
Lead Fitting Room Associate
Old Navy
03.2016 - 10.2018
High School Diploma -
Heritage Christian Academy
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