Summary
Overview
Work History
Education
Skills
Why Apply
Certification
Food Handlers License and TABC
Timeline
Generic

Emmalee Bond

Pleasanton,TX

Summary

I have a high school Degree from Pleasanton high school. I do plan to eventually return to college, get some sort of degree even just alow level Hospitality Degree. Honestly I love working in the food service and hospitality field. I want to put forth all my effort into pursuing something with that and eventually turning in into a career so. I am an outgoing and friendly Barista with excellent interpersonal communication strengths. Solid experience processing payments, handling food and meeting customer demands with diligent and well-organized mentality. Certified in safe food handling.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Barista

Starbucks
01.2023 - 03.2024
    • Maintained a clean and organized workspace for optimal productivity and safety.
    • Streamlined order processing through accurate cash handling and efficient use of the point-of-sale system.
    • Demonstrated expertise in various brewing techniques, ensuring consistent quality across all drinks served.
    • Contributed to a positive team environment through effective communication and collaboration with colleagues.
    • Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
    • Adhered to strict food hygiene regulations, minimizing risk of contamination or illness among customers.
    • Cleaned counters, machines, utensils, and seating areas daily.
    • Maintained regular and consistent attendance and punctuality.
    • Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
    • Memorized recipes for specialty coffee beverages and seasonal offerings.
    • Recommended products based on solid understanding of individual customer needs and preferences.
    • Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
    • Operated espresso machines and commercial coffee brewers to create beverages.
    • Monitored supply levels at counter and maintained customer areas to meet typical demands.
    • Sanitized equipment and wiped down counters and tables to prevent spread of germs.
    • Prepared specialty drinks such as cappuccinos, lattes and mochas.
    • Learned every menu item's preparation and numerous off-label drinks to meet customer needs.
    • Followed exact recipes for mixing and preparing beverage and food items.
    • Learned special recipe items and seasonal offerings to best meet customer needs.
    • Packaged bagels, muffins and other food items for customer purchase.

Front of House/Back of House

Pleasant perk
08.2022 - 01.2023
  • While working there I continued to work on my people skills as well as my food service and serving skills
  • Streamlined front of house operations for increased efficiency and optimal guest experience.
  • Assisted guests with menu selections, offering recommendations based on dietary preferences and restrictions.
  • Handled cash transactions accurately while maintaining proper cash handling procedures.
  • Maintained knowledge of current promotions and events to provide accurate information to guests.
  • Ensured compliance with health and safety regulations by regularly inspecting the front of house area for potential hazards.
  • Demonstrated adaptability skills when adjusting schedules according to unexpected changes in guest numbers or special events.
  • Maintained tidy and organized work area to preserve aesthetics and support cleanliness and quality standards.
  • Delivered exceptional guest experiences through attentive service and quick response to issues.
  • Answered customer questions about food and beverage items and assisted with menu selections.
  • Provided attentive service and proactively assessed guest needs.
  • Greeted customers and provided menus upon arrival to dining room.
  • Processed payments for orders and provided customers with change.
  • I learned the way of dealing with customers and learning to better problem solve different difficult situations
  • That job also gave me more practice with knowing how to deal with the money side of thing change adjusting to different kinds of systems ect…

Front of House/Back of House/Cashier

Joes Place
07.2021 - 06.2022
  • Customer service skills
  • Money skills
  • Food service skills.
  • Enhanced customer satisfaction by providing efficient and accurate cash transactions.
  • Streamlined checkout process for increased efficiency and reduced waiting times.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Handled multiple payment methods securely, minimizing discrepancies and potential losses.
  • Resolved customer complaints professionally, leading to improved customer relations and loyalty.
  • Ensured compliance with company policies and procedures while processing transactions efficiently.
  • Contributed to store success by maintaining high standards of cleanliness throughout the facility.
  • Developed rapport with regular customers, offering personalized service that fostered brand loyalty.
  • Improved transaction speed without sacrificing accuracy by staying up-to-date on product pricing changes.
  • Provided backup support for other departments when needed, showcasing versatility within the retail environment.
  • Greeted customers entering store and responded promptly to customer needs.
  • Built relationships with customers to encourage repeat business.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Restocked and organized merchandise in front lanes.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Addressed customer needs and made product recommendations to increase sales.
  • Performed cash, card and check transactions to complete customer purchases.
  • Responded promptly to requests for assistance, spills and customer inquiries.

Office Assistant

Pleasanton ISD
08.2020 - 06.2021
  • Working with others and doing my best to help around the office
  • Learning how to do jobs and how to do them well
  • Interacting with others and being professional.
  • Maintained confidentiality in handling sensitive information while performing administrative tasks.
  • Ensured timely completion of projects by coordinating resources across multiple teams effectively.
  • Completed clerical tasks such as filing, copying, and distributing mail.

Education

No Degree - Education

Palo Alto College
San Antonio, TX

Skills

  • I have had two prior jobs one doing lots of paperwork and and office work so I'm great with people and the other working at a restaurant so I am very familiar with food service and knowing how to interact with people especially customers I can be shy at first but after I start learning how to do my job i strive very hard to be really good at it I'm great with other coworkers and I've never had a problem with anyone I've ever worked with i love working it keeps me busy and makes me want to try hard everyday to work harder I am also 19 years old and have my food handlers license and am working on getting my TABC license
  • Espresso machine operation
  • Food Preparation
  • POS Systems
  • Cash Handling
  • Beverage Preparation
  • Opening and closing duties
  • Coffee expertise
  • Menu Memorization
  • Coffee machinery
  • Safe Food Handling Practices
  • Hospitality service expertise
  • Team Player
  • Friendly and outgoing

Why Apply

I really love working. It keeps me busy and teaches me lots of new things and forces me to get out of my comfort zone. I especially love working in food service. I just love meeting new people and just being in the restaurant environment.

Certification

Food Handlers License and TABC

Food Handlers License and TABC

I have had my food handlers license since I worked at Joe's. When I turned 18 I got my TABC license.

Timeline

Barista

Starbucks
01.2023 - 03.2024

Front of House/Back of House

Pleasant perk
08.2022 - 01.2023

Front of House/Back of House/Cashier

Joes Place
07.2021 - 06.2022

Office Assistant

Pleasanton ISD
08.2020 - 06.2021

No Degree - Education

Palo Alto College

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Emmalee Bond