Emmalee Burden
Old Hickory,TN
Overview
5
5
years of professional experience
Work History
Camp Counselor & Front Desk
Langford Farms Club
Old Hickory, TN
05.2023 - 07.2023
- Supervised youth and adolescents.
- Provided guidance and support to campers.
- Planned and oversaw camp activities.
- Enforced camp rules and regulations.
- Welcomed parents and campers.
- Billing and processing payments.
- Communicated with parents and answered questions regarding camp policies and activities.
- Provided excellent customer service by answering inquiries, addressing complaints, and resolving issues promptly.
- Ensured lobby area was clean, organized, and presentable at all times.
- Performed administrative duties such as filing documents or updating records.
- Developed strong relationships with co-counselors that resulted in seamless teamwork during challenging situations or emergencies.
- Participated in regular staff meetings to discuss strategies for improvement in areas such as programming, behavior management, and staff training.
Restaurant Hostess
Cracker Barrel
Goodlettsville, TN
03.2018 - 06.2020
- Greeted customers promptly and courteously upon their arrival at restaurant.
- Supported servers and bussers through high-volume shifts with food running and table clearing.
- Helped bus tables and ran food to patrons during high-volume periods.
- Maintained professional appearance at all times while adhering to dress code policy.
- Managed seating chart efficiently by rotating tables as needed during busy periods.
- Organized reservations for large parties and special events in accordance with company policies.
- Responded quickly and effectively to customer complaints or concerns in order to maintain customer satisfaction levels.
Education
Bachelor of Science - Psychology
University of Tennessee At Chattanooga
Chattanooga, TN05.2024
High School Diploma -
McGavock High School
Nashville, TN05.2020
Skills
- Interpersonal skills
- Organizational skills
- Customer service
- Communication skills
- Attention to detail
- Adaptability
- Active listening
- Dependability
- Accountability
Job Shadow Experience
Stanford Montessori Elementary School, Nashville, Tennessee
December, 2023
- Shadowed the school psychologist to understand school psychology as a career better.
- Involved in team meetings regarding eligibility for special education services and further testing.
- Attended classroom observations of students.
- Shadowed the Guidance counselor to understand counseling as a career better.
- Involved in team meetings regarding eligibility for special education services and further testing.
- Shadowed the Student Advocacy Coach to learn more about student advocacy.
- Attended classroom observations of students.
- Obversed small group and one-on-one sessions.
Volunteer Experience
MAY 2017 - PRESENT
Stanford Montessori Elementary School, Nashville, Tennessee
- Volunteered at fall festivals.
- Volunteered at Field Day events.
- Volunteered at fundraising events.
- Assisted teachers in the classroom by providing extra help to students who needed it, utilizing effective communication and interpersonal skills.
Awards
MAY 2021 - DECEMBER 2023
Academic Achievement: Dean’s List.
Timeline
Camp Counselor & Front Desk
Langford Farms Club
05.2023 - 07.2023
Restaurant Hostess
Cracker Barrel
03.2018 - 06.2020
Bachelor of Science - Psychology
University of Tennessee At Chattanooga
High School Diploma -
McGavock High School