EMMALEE ESTEP
Clarksburg,WV
Summary
Experienced in serving and farming for over 4 years. Skilled in implementing agricultural policies and managing customer service needs. Successfully boosted team morale and service quality within a 6-month period, resulting in heightened customer satisfaction levels.
Overview
4
4
years of professional experience
1
1
Certification
Work History
SERVER/ BARTENDER
Meaghar's Irish Pub
Bridgeport, WV
02.2024 - Current
- Efficiently serving customers at Meaghar Irish Pub
- Maintaining a collaborative and enthusiastic work environment
- Applying innovative strategies to enhance service delivery
- Enhanced pub atmosphere, leading to increased repeat business through top-tier service.
- Monitored inventory with precision, ensuring seamless operation during peak hours.
- Fostered a vibrant team spirit, elevating overall service quality and staff morale.
INTERN
Mal's Fresh Produce
Morgantown, WV
04.2024 - 09.2024
- Fostered a collaborative team environment, improving staff morale and service quality, which led to a noticeable increase in customer delight.
- Monitored and rotated produce to ensure peak freshness
- Educated customers on local grown produce as well as their growing seasons.
- Used a POS system to accurately conduct sales and inventory.
SERVER/ TEAM LEAD
Bob Evans
New Martinsville, WV
02.2021 - 01.2024
- Managed customer interactions with enthusiasm and professionalism
- Collaborated effectively with team members to ensure smooth service
- Implemented innovative strategies to improve customer satisfaction
- Effectively handled high-pressure situations
- Elevated dining experience as Server at Bob Evans, ensuring customer delight and repeat visits.
- Maintained rigorous attention to detail in customer orders, ensuring accuracy and satisfaction at Bob Evans.
Education
Bachelor's - Agriculture Business Management and Natural Resource Law
West Virginia University
Morgantown, WV05.2025
Associates - Agriculture and Extension Education in Agriculture
West Virginia University
Keyser, WV05.2023
Skills
- Agriculture
- Attention to Detail
- Communication
- Computer Systems
- Customer Service
- Innovative Strategies
- Inventory Management
- POS Computer Systems
- Problem Solving
Certification
- OSHA 10- May 2021
- WV Food Handler’s - 2024
- WV FFA State Degree- July 2021
Awards
- Cum Laude, West Virginia University, May 2025
- WV Promise Scholar, May 2021- May 2025
Timeline
INTERN
Mal's Fresh Produce
04.2024 - 09.2024
SERVER/ BARTENDER
Meaghar's Irish Pub
02.2024 - Current
SERVER/ TEAM LEAD
Bob Evans
02.2021 - 01.2024
Bachelor's - Agriculture Business Management and Natural Resource Law
West Virginia University
Associates - Agriculture and Extension Education in Agriculture
West Virginia University