Overview
Work History
Education
Skills
Certification
Languages
Assessments
Personal Information
Timeline
Manager

Emmalee Grams

Minneapolis,MN

Overview

10
10
years of professional experience
1
1
Certification

Work History

Manager

Mall of America
02.2025 - Current
  • Oversaw daily operations to enhance customer experience and drive foot traffic.
  • Developed and implemented strategies to optimize store performance and revenue growth.
  • Trained and mentored staff to improve service delivery and operational efficiency.
  • Analyzed sales data to identify trends and inform decision-making processes.
  • Collaborated with marketing teams to execute promotional events and drive engagement.
  • Established performance metrics to evaluate team productivity and service quality.

Cashier

IKEA
10.2024 - 12.2024
  • Processed customer transactions accurately and efficiently, handling cash, credit cards, and electronic payments
  • Maintained a balanced cash drawer at all times, reconciling discrepancies promptly
  • Provided exceptional customer service by greeting customers with a friendly demeanor and addressing their inquiries or concerns
  • Managed high-volume checkout lanes during peak hours while maintaining accuracy and speed
  • Ensured cleanliness and organization of the checkout area, including bagging items properly and restocking supplies as needed
  • Utilized point-of-sale (POS) system proficiently to process discounts, coupons, gift cards, and loyalty rewards programs
  • Maintained knowledge of current promotions, sales events, and store policies to provide accurate information to customers
  • Collaborated with other departments such as receiving or merchandising teams to ensure efficient operations
  • Resolved customer complaints regarding pricing errors or product availability with professionalism

Escape Room Game Master

Missing Pieces Escape Games
11.2023 - 10.2024
  • Hosting games for participants.
  • Scheduling escape rooms, as well as managing time slots for it.
  • Cleaning, resetting rooms and general facility care such as cleaning bathrooms and main lobby.

Cashier/Customer Service

Enchanted Boutique
03.2023 - 06.2023
  • Led a team of 3 employees, providing guidance and support to ensure efficient operations
  • Developed and implemented strategies to improve productivity and streamline processes
  • Managed daily operations, including scheduling, inventory management, and customer service
  • Conducted performance evaluations for team members, identifying areas for improvement and implementing training programs
  • Maintained high standards of quality control to ensure customer satisfaction
  • Created and maintained budgets, monitoring expenses to meet financial targets
  • Implemented new technology systems to enhance operational efficiency
  • Oversaw the hiring process, conducting interviews and making hiring decisions based on qualifications and fit with company culture
  • Provided ongoing coaching and mentoring to team members, supporting their professional development
  • Resolved customer complaints or issues promptly while maintaining a positive brand image
  • Ensured compliance with all regulatory requirements related to health, safety, sanitation, etc

Holiday Sales Associate

Holiday Stationstores
10.2022 - 02.2023
  • Provided excellent customer service to all gas station patrons, ensuring a positive experience
  • Operated cash register and accurately processed transactions for fuel, food, and merchandise purchases
  • Performed regular inspections of the gas station premises to maintain cleanliness and safety standards
  • Managed inventory of convenience store items, including snacks, beverages, and automotive supplies
  • Assisted in receiving deliveries and stocking shelves with new merchandise according to established procedures
  • Maintained knowledge of current promotions, discounts, and loyalty programs to effectively communicate them to customers
  • Handled customer inquiries regarding products, services, or general information about the gas station
  • Closely monitored security cameras throughout the shift to prevent theft or suspicious activities on the premises
  • Collaborated with team members to ensure smooth operations during busy periods or staff shortages
  • Demonstrated strong problem-solving skills by resolving customer complaints or issues promptly and satisfactorily
  • Frequently checked restroom facilities for cleanliness and restocked necessary supplies as needed
  • Informed management about any maintenance or repair needs observed at the gas station
  • Maintained accurate records of daily sales transactions using computerized systems
  • Demonstrated proficiency in handling cash accurately without errors or discrepancies
  • Cultivated a friendly atmosphere by greeting customers warmly upon arrival at the gas station
  • Ensured compliance with health codes by regularly cleaning food preparation areas and equipment
  • Maintained a clean and organized work area, including the gas station counter and convenience store displays
  • Collaborated with vendors to ensure timely delivery of products and resolve any issues with orders

Landscaping

branch landscap and nursery
05.2016 - 09.2017
  • Performed various landscaping tasks such as mowing, trimming, edging, and weeding to maintain the appearance of residential and commercial properties
  • Operated a variety of landscaping equipment including lawnmowers, trimmers, blowers, and power tools to complete assigned tasks efficiently
  • Assisted in the installation of irrigation systems and ensured proper functioning by conducting regular inspections and repairs
  • Planted trees, shrubs, flowers, and other plants according to design plans or client preferences while considering factors like sunlight exposure and soil conditions
  • Applied fertilizers, pesticides, herbicides, or other chemicals to promote plant health and control pests or weeds as necessary
  • Maintained cleanliness of work areas by removing debris or litter from lawns or gardens on a daily basis
  • Collaborated with team members to coordinate schedules for efficient completion of projects within specified timeframes
  • Followed safety protocols at all times to prevent accidents or injuries during landscaping operations
  • Provided excellent customer service by addressing client inquiries or concerns promptly and professionally
  • Managed inventory levels of landscaping supplies such as plants, fertilizers, tools, etc., ensuring availability when needed without excess waste or shortages
  • Participated in training sessions to enhance knowledge about new techniques in landscaping practices and equipment operation
  • Implemented sustainable landscape practices such as water conservation methods or use of organic materials for clients interested in eco-friendly solutions
  • Developed detailed maintenance plans for each property under management resulting in improved overall aesthetics
  • Maintained and repaired irrigation systems, ensuring proper water distribution and preventing water wastage
  • Collaborated with clients to understand their landscaping preferences and provided recommendations based on plant suitability and maintenance requirements
  • Operated heavy machinery such as skid-steer loaders or excavators for tasks like grading, trenching, or hauling materials when required
  • Performed regular inspections of equipment to identify any issues or malfunctions, reporting them promptly for repairs or replacements
  • Safely operated vehicles to transport crew members, equipment, tools, and supplies to job sites while adhering to traffic regulations

Education

High School - undefined

Forest Lake Senior High School
Lindstrom, MN
05.2019

Skills

Assisted in loading and unloading materials to support operational efficiency Collaborated with team members to maintain organized workspaces Contributed to timely completion of tasks by following safety protocols

Assisted with various home repairs and maintenance tasks Supported clients in achieving functional living spaces Collaborated with team members to complete projects efficiently

Assisted customers with product selection and inquiries Maintained cleanliness and organization of store shelves Supported team members in daily operations and inventory management

Assisted in planting and maintaining various horticultural projects Supported team members in daily tasks to ensure healthy plant growth Contributed to the organization of community gardening events

Assisted customers in identifying product needs and providing solutions Supported sales team in achieving targets through effective communication Contributed to maintaining inventory levels and product displays

Assisted in planting and harvesting crops to support farm operations Maintained equipment and tools to ensure readiness for daily tasks Collaborated with team members to achieve production goals

Applied mechanical knowledge to troubleshoot and resolve equipment issues

Assisted teams in completing projects on schedule and within budget parameters Supported project planning and execution to meet defined objectives Collaborated with stakeholders to facilitate communication and project updates

Facilitated employee relations initiatives to enhance workplace communication and collaboration

Assisted in maintaining lawns through regular mowing and trimming Supported landscape upkeep by removing debris and weeds Contributed to customer satisfaction by ensuring clean and well-kept outdoor spaces

Oversaw team operations and ensured adherence to organizational standards

Oversaw guest services operations to enhance customer satisfaction

Assisted in maintaining healthy trees through regular pruning and care Supported team members in identifying tree diseases and pests Helped educate clients on proper tree maintenance practices

Oversaw store operations and ensured efficient management

Assisted in maintaining grounds by performing routine landscaping tasks Supported team in ensuring cleanliness and aesthetic appeal of outdoor spaces Contributed to seasonal planting and upkeep of gardens and lawns

Directed team operations to enhance productivity and collaboration

Cultivated and maintained diverse plant species within greenhouse environment

Managed cash register operations, ensuring accurate transactions and efficient customer service

Assisted in maintaining landscapes by planting flowers and shrubs Supported team members in lawn care and maintenance tasks Helped with the installation of irrigation systems

Assisted in the installation of hardscape features to enhance outdoor spaces Supported team members in maintaining hardscape elements for durability and aesthetics Contributed to project completion by following established guidelines and timelines

Assisted guests with inquiries and requests to enhance their experience Supported team members in daily operations to maintain service standards Contributed to a positive atmosphere through friendly interactions with customers

Assisted in creating various painting projects by preparing surfaces and selecting appropriate materials Supported team members in executing painting tasks efficiently Contributed to maintaining a clean and organized workspace throughout the painting process

Assisted in snow removal operations to maintain safe road conditions Operated snow plow equipment to clear designated areas efficiently Supported team efforts in responding to winter weather challenges

Demonstrated exceptional verbal and written communication skills to facilitate effective collaboration

Assisted in organizing events by coordinating logistics and managing schedules Supported teams in executing event plans to meet objectives Contributed to the setup and breakdown of event venues

Optimized scheduling and prioritization to enhance productivity

Directed management strategies to enhance team performance and operational efficiency

Executed equipment repair operations to ensure optimal functionality and minimize downtime

Oversaw shift operations to ensure efficient workflow and team performance

Assisted in developing marketing materials to support campaigns Collaborated with team members to execute promotional events Provided administrative support for marketing initiatives

Assisted in planting and maintaining various plants and flowers Supported garden upkeep through regular watering and weeding Collaborated with team members to enhance garden aesthetics

Assisted in various construction tasks to support project completion Collaborated with team members to maintain safety standards on-site Contributed to the organization of materials and tools for efficient workflow

Assisted teams in completing projects on schedule and within budget Supported project coordination efforts to enhance team collaboration Contributed to problem-solving initiatives to improve project outcomes

Assisted in maintaining facility operations through routine inspections and repairs Supported teams in troubleshooting equipment issues to minimize downtime Contributed to a clean and safe environment by performing regular maintenance tasks

Cultivated diverse experience across multiple domains

Assisted customers in selecting products that meet their needs Supported team members in maintaining store organization and cleanliness Contributed to achieving sales goals through effective product placement

Executed cash handling procedures to ensure accurate financial transactions

Assisted in constructing various wooden structures and furniture Supported team members in maintaining tools and equipment Contributed to project completion by following safety protocols

Assisted in maintaining lawns by mowing grass regularly Supported team in achieving a neat and tidy appearance for outdoor spaces Contributed to overall landscape upkeep through consistent mowing practices

Demonstrated exceptional organizational skills to streamline project workflows

Assisted in daily operations of retail environment Supported team members in achieving sales goals Maintained inventory levels to ensure product availability

Assisted customers with inquiries and issues to enhance satisfaction Provided support in resolving product-related concerns Facilitated communication between customers and service teams

Assisted in maintaining landscapes by performing routine tasks such as mowing, trimming, and planting Supported team efforts in ensuring gardens and lawns remained healthy and visually appealing Contributed to the upkeep of outdoor spaces by removing debris and weeds

Management

Certification

  • CPR, 2018-11-01, Present
  • First Aid Certification
  • Driver's License

Languages

Mandarin
American Sign Language
Spanish

Assessments

Retail customer service, Proficient, 2022-01-01

Personal Information

  • Driving License: Driver's License
  • Work Permit: Authorized to work in the US for any employer
  • Visa Status: Authorized to work in the US for any employer

Timeline

Manager

Mall of America
02.2025 - Current

Cashier

IKEA
10.2024 - 12.2024

Escape Room Game Master

Missing Pieces Escape Games
11.2023 - 10.2024

Cashier/Customer Service

Enchanted Boutique
03.2023 - 06.2023

Holiday Sales Associate

Holiday Stationstores
10.2022 - 02.2023

Landscaping

branch landscap and nursery
05.2016 - 09.2017

High School - undefined

Forest Lake Senior High School
Emmalee Grams