Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Emmalee Hairgrove

Arlington

Summary

Dynamic customer service professional with experience at Whataburger, excelling in cash handling and fostering customer loyalty. Proven ability to multitask and maintain a clean environment, contributing to a positive dining experience. Recognized for outstanding communication skills and a commitment to teamwork, enhancing overall customer satisfaction and operational efficiency.

Both jobs taught me the needs of being positive, friendly and well organized because of this i have learned a lot and i appreciated the time i worked there.

Overview

2
2
years of professional experience
1
1
Certification

Work History

Whataburger Crew Member

Double H Burger Company.
11.2024 - 05.2025
  • Welcomed customers and helped determine their needs.
  • Greeted customers entering store and responded promptly to customer needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Built relationships with customers to encourage repeat business.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Restocked and organized merchandise in front lanes.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
  • Resolved customer complaints professionally, leading to improved customer relations and loyalty.
  • Contributed to store success by maintaining high standards of cleanliness throughout the facility.
  • Enhanced customer satisfaction by providing efficient and accurate cash transactions.
  • Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
  • Exceeded productivity goals through consistent attention to detail and organization during busy shifts.
  • Managed cash drawer accurately, ensuring all transactions balanced at end of day.
  • Strengthened team morale and cooperation by assisting coworkers during peak hours.
  • Contributed to clean and safe shopping environment, performed regular sanitation of checkout area.

Sonic Carhop

Sonic
10.2023 - 11.2024
  • Took orders and delivered food and beverages to customers in cars to provide quick and convenient customer service.
  • Handled cash transactions accurately, ensuring proper change was given to customers.
  • Delivered change and receipts to customers in cars to maintain accurate financial records and provide customers with correct change and proof of purchase.
  • Utilized strong multitasking abilities to balance multiple responsibilities simultaneously without sacrificing quality of service.
  • Operated headset communication system to take orders quickly and accurately from customers.
  • Resolved customer complaints professionally, finding mutually agreeable solutions.
  • Increased customer satisfaction by providing prompt and friendly service.
  • Contributed to a positive work environment by maintaining a friendly attitude with coworkers and customers alike.
  • Maintained positive and professional attitude to instill business confidence and promote repeat business with customers.
  • Collaborated with team members to provide exceptional customer experiences.
  • Received numerous compliments from customers on outstanding service, contributing positively to the restaurant''s reputation.
  • Cleaned and maintained drive-in parking lots, picnic areas and building grounds to provide clean and attractive environment for customers.
  • Demonstrated flexibility in adapting to changes in work schedules or assignments as needed.
  • Improved efficiency by restocking supplies during downtime periods between orders.
  • Maximized customer loyalty through consistent attention to detail and excellent communication skills.
  • Maintained a clean and organized workspace for efficient food preparation and delivery.
  • Assisted in the training of new carhops, sharing best practices for success in the role.
  • Cleaned and sanitized work areas and equipment to promote compliance with health and safety regulations.
  • Ensured order accuracy, double-checking each order before delivering to customers.

Education

Education

Jacksonville High School
Jacksonville, TX
05-2025

Skills

  • Customer service
  • Teamwork and collaboration
  • Multitasking and organization
  • Time management
  • Clear communication
  • Cash handling
  • Cleaning
  • Customer engagement

Certification

i have a certification in education i am now a certified teachers aid.

Timeline

Whataburger Crew Member

Double H Burger Company.
11.2024 - 05.2025

Sonic Carhop

Sonic
10.2023 - 11.2024

Education

Jacksonville High School

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Emmalee Hairgrove